Internal Server Error | WordPress.org

Resolved romandalov
(@romandalov)

3 years, 3 months ago

Hi all,

I am trying to import a Prestashop e-commerce, but I have this error message:

“Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at webmaster@ebrubruboutique.transdigitale.com to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.”

I have contacted my host but nothing for their part could resolved the problem at the time… Could you please help me ?

Override the problem, thank you for your plugin.

The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

Plugin Author Kerfred
(@kerfred)

3 years, 3 months ago
If the import hangs, please use our recommended settings during the migration.

The recommended php.ini settings are:
```
max_execution_time=7200
max_input_time=7200
memory_limit=2G
post_max_size=1G
upload_max_filesize=1G
```
Also please add:

define('WP_MEMORY_LIMIT', '2G');
in your wp-config.php file to increase the memory allowed by WordPress.

If you are on a shared host, you can’t modify the php.ini file. Another solution is to install WordPress on your local computer and run the import in local. In this case, you won’t have the limitations of the shared host. Here is the procedure:
– on Windows: https://www.fredericgilles.net/migrate-wordpress-local-windows-server/
– or on Mac: https://www.fredericgilles.net/how-to-migrate-to-wordpress-from-various-cms-on-a-mac-mamp-server/

In any case, if you click again on the import button, it will resume the import where it left off.

Viewing 1 replies (of 1 total)

The topic ‘Internal Server Error’ is closed to new replies.

In: Plugins
1 reply
2 participants
Last reply from: Kerfred
Last activity: 3 years, 3 months ago
Status: resolved