Title: Internal Server Error
Last modified: August 20, 2016

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# Internal Server Error

 *  [epschmidt](https://wordpress.org/support/users/epschmidt/)
 * (@epschmidt)
 * [14 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-63/)
 * I am running a test of this plugin but it is encountering errors and stopping.
   I have a Magento store in my WordPress directory. The plugin has backed up most
   of the Magento files just fine, but now it’s seemed to stop working. It keeps
   bringing up errors on Magento files saying `HTTP Status: 500, Body: {"error":"
   Internal Server Error"}`
 * I keep restarting the backup, but nothing is getting backed up anymore, it just
   keeps showing file errors like this.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Michael De Wildt](https://wordpress.org/support/users/michaeldewildt/)
 * (@michaeldewildt)
 * [14 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-63/#post-2131537)
 * Gday epschmidt,
 * That is a Dropbox internal server error and as Dropbox does not support is Web
   API yet it will be very difficult for me to work out why it is happening.
 * What file is if failing on?
 * Cheers,
    Mikey
 *  Thread Starter [epschmidt](https://wordpress.org/support/users/epschmidt/)
 * (@epschmidt)
 * [14 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-63/#post-2131553)
 * It’s showing that error for a large number of files. I tried restarting the backup,
   and the SQL file gets updated but that’s it. The files it’s showing errors on
   are mostly Magento PHP files, but they’ve actually been backed up, they’re in
   the backup folder already. So I don’t know if the plugin is checking with Dropbox
   to see if those files have changed, and that’s triggering the error?
 * It appears that all the Magento files were backed up, and it made it through 
   some of the wp-content folder where it is stuck now. But like I said, the errors
   are all related to Magento files that are already in the backup folder.
 *  Plugin Contributor [Michael De Wildt](https://wordpress.org/support/users/michaeldewildt/)
 * (@michaeldewildt)
 * [14 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-63/#post-2131580)
 * Gday epschmidt,
 * That is quite odd and it appears that you have exposed a bug at the Dropbox end.
   As a 500 is, to quote Dropbox, a “5xx Server error — our bad, we’ll fix it soon(
   ahem, very rare).”
 * The only thing I can suggest is wait until I release the next version of the 
   plugin that will have the ability to exclude certain directories/files from the
   backup.
 * That way you can narrow down the exact file that is causing the problem and I
   can raise an issue with Dropbox.
 * Cheers,
    Mikey

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Internal Server Error’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Michael De Wildt](https://wordpress.org/support/users/michaeldewildt/)
 * Last activity: [14 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-63/#post-2131580)
 * Status: not resolved