Support » Plugin: Regenerate Thumbnails » Internal server error

  • Resolved kazerniel

    (@kazerniel)


    I’m trying to regenerate a specific image’s thumbnails, but I keep getting the following error:

    Regenerate Thumbnails: There was an error regenerating this attachment. Object { readyState: 4, getResponseHeader: getResponseHeader(), getAllResponseHeaders: getAllResponseHeaders(), setRequestHeader: setRequestHeader(), overrideMimeType: overrideMimeType(), statusCode: statusCode(), abort: abort(), state: state(), always: always(), then: then(), 12 more… } error Internal Server Error

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  • Hi,

    I’m getting the same error as well with certain photos on my website:

    Regenerate Thumbnails: There was an error regenerating this attachment.
    Object { readyState: 4, getResponseHeader: getResponseHeader(a), getAllResponseHeaders: getAllResponseHeaders(), setRequestHeader: setRequestHeader(a, b), overrideMimeType: overrideMimeType(a), statusCode: statusCode(a), abort: abort(a), state: state(), always: always(), then: then()
    , … }
    error Service Unavailable

    Plugin Author Alex Sanford

    (@alexsanford1)

    Is this happening consistently for certain images? If so, could you post one such image here so we can try to reproduce this on our end?

    This error was only happening for a few specific images that were already on the server before I began working for this client. I ended up downloading them and re-uploading them with different names and that allowed me to regenerate their thumbnails. Haven’t had any issues with new images being added to the site.

    One weird thing though is that when the thumbnail regeneration failed the first time, the error message said something like “Thumbnail Regeneration failed. This error is due to {message}” I had to open the browser inspector and drill down through a json object error in Console to find the error message I posted in my first post.

    Plugin Author Alex Sanford

    (@alexsanford1)

    I’m glad that re-uploading the images seemed to fix this!

    Hmm that error message does seem strange. I’m unable to see where it is coming from since I can’t reproduce the problem locally. If you see it again, feel free to post another thread here 🙂

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