Internal Server Error

  • alhitary

    (@alhitary)


    6 years, 2 months ago

    Dears,

    I tried to install wp but I got the bellow error :

    Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@alzoaiteri.com to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    Where is the problem ?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Rajan Vijayan

    (@rajanit2000)

    6 years, 2 months ago

    Hi.,

    Please check your server requirements

    https://wordpress.org/about/requirements/

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    6 years, 2 months ago

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://codex.wordpress.org/Debugging_in_WordPress

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

    Thread Starter alhitary

    (@alhitary)

    6 years, 2 months ago

    Plz find https://alzoaiteri.com/ar/phpinfo.php
    and see if all requirement is there ?

    Also, plz find bellow the reply of my hosting :

    Thanks so much for your patience here. All of these requirements are met on the server at this time, and the errors persist with the wp-admin login(after posting login credentials). The full error being produced in the server's error log is pasted below:

[Thu Feb 08 21:16:49.526124 2018] [core:error] [pid 13307:tid 140278463723264] [client 69.73.180.11:50430] End of script output before headers: index.php, referer: https://alzoaiteri.com/ar/wp-login.php?redirect_to=https%3A%2F%2Falzoaiteri.com%2Far%2Fwp-admin%2F&reauth=1

I've even tried re-uploading the entire wp-admin directory from a clean source directly from WordPress.org, but this did not help the issue. As mentioned in our live chat I attempted to restore the account, but WordPress was just installed today so that will not help the issue. Please check with WordPress support once more now that all requirements are met, and see if they have any additional information regarding what could be the issue here.

    I wish can help to fix this problem

    Thread Starter alhitary

    (@alhitary)

    6 years, 2 months ago

    also, i found a file named error_log inside wp directory. it says :

    [08-Feb-2018 18:33:25 America/New_York] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/home:/tmp:/usr) in Unknown on line 0
[08-Feb-2018 18:34:04 America/New_York] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/home:/tmp:/usr) in Unknown on line 0
[08-Feb-2018 18:34:08 America/New_York] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/home:/tmp:/usr) in Unknown on line 0
[08-Feb-2018 18:37:50 America/New_York] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/home:/tmp:/usr) in Unknown on line 0
[08-Feb-2018 18:38:03 America/New_York] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/home:/tmp:/usr) in Unknown on line 0
[08-Feb-2018 18:38:07 America/New_York] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/home:/tmp:/usr) in Unknown on line 0
[08-Feb-2018 18:39:48 America/New_York] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/home:/tmp:/usr) in Unknown on line 0
[08-Feb-2018 18:39:50 America/New_York] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/home:/tmp:/usr) in Unknown on line 0
[08-Feb-2018 18:42:41 America/New_York] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/home:/tmp:/usr) in Unknown on line 0
[08-Feb-2018 18:42:44 America/New_York] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/home:/tmp:/usr) in Unknown on line 0
[08-Feb-2018 18:45:33 America/New_York] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/home:/tmp:/usr) in Unknown on line 0
[08-Feb-2018 18:45:37 America/New_York] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/home:/tmp:/usr) in Unknown on line 0
[08-Feb-2018 19:01:48 America/New_York] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/home:/tmp:/usr) in Unknown on line 0
[08-Feb-2018 19:02:00 America/New_York] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/home:/tmp:/usr) in Unknown on line 0
[08-Feb-2018 19:02:02 America/New_York] PHP Warning:  Unknown: open_basedir restriction in effect. File(/var/cpanel/php/sessions/ea-php72) is not within the allowed path(s): (/home:/tmp:/usr) in Unknown on line 0
[09-Feb-2018 08:57:03 UTC] PHP Notice:  Undefined index: SERVER_PROTOCOL in /home/hamdi/public_html/ar/wp-includes/load.php on line 16
[09-Feb-2018 08:57:03 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 461
[09-Feb-2018 08:57:03 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 462
[09-Feb-2018 08:57:03 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 462
[09-Feb-2018 08:57:03 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 463
[09-Feb-2018 08:57:03 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 465
[09-Feb-2018 08:57:03 UTC] PHP Notice:  Undefined index: SERVER_PROTOCOL in /home/hamdi/public_html/ar/wp-includes/load.php on line 16
[09-Feb-2018 08:57:03 UTC] PHP Warning:  Cannot modify header information - headers already sent by (output started at /home/hamdi/public_html/ar/wp-includes/load.php:16) in /home/hamdi/public_html/ar/wp-includes/pluggable.php on line 1216
[09-Feb-2018 08:57:32 UTC] PHP Notice:  Undefined index: SERVER_PROTOCOL in /home/hamdi/public_html/ar/wp-includes/load.php on line 16
[09-Feb-2018 08:57:32 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 461
[09-Feb-2018 08:57:32 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 462
[09-Feb-2018 08:57:32 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 462
[09-Feb-2018 08:57:32 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 463
[09-Feb-2018 08:57:32 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 465
[09-Feb-2018 08:57:32 UTC] PHP Notice:  Undefined index: SERVER_PROTOCOL in /home/hamdi/public_html/ar/wp-includes/load.php on line 16
[09-Feb-2018 08:57:32 UTC] PHP Warning:  Cannot modify header information - headers already sent by (output started at /home/hamdi/public_html/ar/wp-includes/load.php:16) in /home/hamdi/public_html/ar/wp-includes/pluggable.php on line 1216
[09-Feb-2018 09:00:37 UTC] PHP Notice:  Undefined index: SERVER_PROTOCOL in /home/hamdi/public_html/ar/wp-includes/load.php on line 16
[09-Feb-2018 09:00:37 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 461
[09-Feb-2018 09:00:37 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 462
[09-Feb-2018 09:00:37 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 462
[09-Feb-2018 09:00:37 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 463
[09-Feb-2018 09:00:37 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 465
[09-Feb-2018 09:00:37 UTC] PHP Notice:  Undefined index: SERVER_PROTOCOL in /home/hamdi/public_html/ar/wp-includes/load.php on line 16
[09-Feb-2018 09:00:37 UTC] PHP Warning:  Cannot modify header information - headers already sent by (output started at /home/hamdi/public_html/ar/wp-includes/load.php:16) in /home/hamdi/public_html/ar/wp-includes/pluggable.php on line 1216
[09-Feb-2018 09:00:58 UTC] PHP Notice:  Undefined index: SERVER_PROTOCOL in /home/hamdi/public_html/ar/wp-includes/load.php on line 16
[09-Feb-2018 09:00:58 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 461
[09-Feb-2018 09:00:58 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 462
[09-Feb-2018 09:00:58 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 462
[09-Feb-2018 09:00:58 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 463
[09-Feb-2018 09:00:58 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 465
[09-Feb-2018 09:00:58 UTC] PHP Notice:  Undefined index: SERVER_PROTOCOL in /home/hamdi/public_html/ar/wp-includes/load.php on line 16
[09-Feb-2018 09:00:58 UTC] PHP Warning:  Cannot modify header information - headers already sent by (output started at /home/hamdi/public_html/ar/wp-includes/load.php:16) in /home/hamdi/public_html/ar/wp-includes/pluggable.php on line 1216
[09-Feb-2018 09:23:56 UTC] PHP Notice:  Undefined index: SERVER_PROTOCOL in /home/hamdi/public_html/ar/wp-includes/load.php on line 16
[09-Feb-2018 09:23:56 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 461
[09-Feb-2018 09:23:56 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 462
[09-Feb-2018 09:23:56 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 462
[09-Feb-2018 09:23:56 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 463
[09-Feb-2018 09:23:56 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 465
[09-Feb-2018 09:23:56 UTC] PHP Notice:  Undefined index: SERVER_PROTOCOL in /home/hamdi/public_html/ar/wp-includes/load.php on line 16
[09-Feb-2018 09:23:56 UTC] PHP Warning:  Cannot modify header information - headers already sent by (output started at /home/hamdi/public_html/ar/wp-includes/load.php:16) in /home/hamdi/public_html/ar/wp-includes/pluggable.php on line 1216
[09-Feb-2018 09:24:30 UTC] PHP Notice:  Undefined index: SERVER_PROTOCOL in /home/hamdi/public_html/ar/wp-includes/load.php on line 16
[09-Feb-2018 09:24:30 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 461
[09-Feb-2018 09:24:30 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 462
[09-Feb-2018 09:24:30 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 462
[09-Feb-2018 09:24:30 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 463
[09-Feb-2018 09:24:30 UTC] PHP Notice:  Undefined index: host in /home/hamdi/public_html/ar/wp-includes/canonical.php on line 465
[09-Feb-2018 09:24:30 UTC] PHP Notice:  Undefined index: SERVER_PROTOCOL in /home/hamdi/public_html/ar/wp-includes/load.php on line 16
[09-Feb-2018 09:24:30 UTC] PHP Warning:  Cannot modify header information - headers already sent by (output started at /home/hamdi/public_html/ar/wp-includes/load.php:16) in /home/hamdi/public_html/ar/wp-includes/pluggable.php on line 1216
    • This reply was modified 6 years, 2 months ago by alhitary.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    6 years, 2 months ago

    Have you enabled wp_debug as noted above?

    Thread Starter alhitary

    (@alhitary)

    6 years, 2 months ago

    How to enable wp_debug ?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    6 years, 2 months ago

    >> Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://codex.wordpress.org/Debugging_in_WordPress <<

    Thread Starter alhitary

    (@alhitary)

    6 years, 2 months ago

    thanks

Viewing 8 replies - 1 through 8 (of 8 total)
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