Title: Internal Server Error
Last modified: August 31, 2016

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# Internal Server Error

 *  Resolved [Sadik114](https://wordpress.org/support/users/sadik114/)
 * (@sadik114)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-419/)
 * At checkout I get the following error message:
 * Internal Server Error
 * which is not very helpful.
    However, the order is shown in the backend and the
   customer also receives an email confirming his order.
 * Someone mentioned this error might appear when in Settings->General WordPress
   Address is not the same as Website Address. This is the case here but it has 
   to be like this.
 * [https://wordpress.org/plugins/woocommerce/](https://wordpress.org/plugins/woocommerce/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [Mike Jolley](https://wordpress.org/support/users/mikejolley/)
 * (@mikejolley)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-419/#post-7411356)
 * [https://wordpress.org/support/topic/how-to-debug-issues-after-updates?replies=1](https://wordpress.org/support/topic/how-to-debug-issues-after-updates?replies=1)
 * Check server error logs to see the real error. The gateway you’re using may just
   be sending you to the wrong place.
 *  Thread Starter [Sadik114](https://wordpress.org/support/users/sadik114/)
 * (@sadik114)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-419/#post-7411547)
 * My Provider does not provide me with any error logs, except this one:
 * AH00112: Warning: DocumentRoot [/usr/www/users/myname/de] does not exist
 * But the DocumentRoot should be /public_html
    And wordpress is in /public_html/
   wordpress
 * I asked the provider for help and they replied that there is no other error on
   server side except that my DocumentRoot is not where wordpress is located.
    But
   this is the correct behavior! So wordpress has its own directory, as it is described
   in the official documentation: [https://codex.wordpress.org/Giving_WordPress_Its_Own_Directory](https://codex.wordpress.org/Giving_WordPress_Its_Own_Directory)
 * Is it possible that woocommerce can’t handle it when **Site address (URL)** is
   not equal to **WordPress address (URL)** (in Settings->General)?
 *  Thread Starter [Sadik114](https://wordpress.org/support/users/sadik114/)
 * (@sadik114)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-419/#post-7411555)
 * whatever, I changed the documentroot so that wordpress is not installed in a 
   subdirectory. Site address and WordPress address are the same now.
 * The error is replaced by another one now.
 *  Plugin Contributor [Mike Jolley](https://wordpress.org/support/users/mikejolley/)
 * (@mikejolley)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-419/#post-7411586)
 * “Internal Server Error” has to be logged somewhere, You can try enable WP_DEBUG
   mode. [https://wordpress.org/support/topic/how-to-debug-issues-after-updates?replies=1](https://wordpress.org/support/topic/how-to-debug-issues-after-updates?replies=1)
 * What host is this? Hiding logs from users doesn’t sound great.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Internal Server Error’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
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 * 4 replies
 * 2 participants
 * Last reply from: [Mike Jolley](https://wordpress.org/support/users/mikejolley/)
 * Last activity: [9 years, 11 months ago](https://wordpress.org/support/topic/internal-server-error-419/#post-7411586)
 * Status: resolved