Title: Internal Server Error Last modified: August 22, 2016 --- # Internal Server Error * [Africa Travel Guide](https://wordpress.org/support/users/traveltorastafrica/) * (@traveltorastafrica) * [11 years, 9 months ago](https://wordpress.org/support/topic/internal-server-error-238/) * My website [http://www.traveltoeastafrica.com](http://www.traveltoeastafrica.com) went off yesterday and its giving the error: The server encountered an internal error or misconfiguration and was unable to complete your request. * Please contact the server administrator, [webmaster@traveltoeastafrica.virtuososafaris.com](https://wordpress.org/support/topic/internal-server-error-238/webmaster@traveltoeastafrica.virtuososafaris.com?output_format=md) and inform them of the time the error occurred, and anything you might have done that may have caused the error. * More information about this error may be available in the server error log. * Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. Apache Server at [http://www.traveltoeastafrica.com](http://www.traveltoeastafrica.com) Port 80 * What could be the problem? Viewing 11 replies - 1 through 11 (of 11 total) * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [11 years, 9 months ago](https://wordpress.org/support/topic/internal-server-error-238/#post-5193885) * Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try [manually resetting your plugins](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F). If that resolves the issue, reactivate each one individually until you find the cause. * If that does not resolve the issue, try switching to the Twenty Fourteen theme to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via [FTP or SFTP](http://codex.wordpress.org/FTP_Clients), navigate to `/wp-content/themes/` and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule- out a theme-specific issue. * If that does not resolve the issue, it’s possible that a `.htaccess` rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the `.htaccess` file. If you can’t find a `.htaccess` file, make sure that you have set your FTP or SFTP client to view invisible files. * If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you. * Thread Starter [Africa Travel Guide](https://wordpress.org/support/users/traveltorastafrica/) * (@traveltorastafrica) * [11 years, 9 months ago](https://wordpress.org/support/topic/internal-server-error-238/#post-5193963) * Hi MacManX, * Thanks for the message. At the moment, I have deactivated all plugins and the themes accept Twenty telve, thirteen and forteen. * Still it shows the same proble. Please, take a loo and let me know if there is anything that I could have misssed. * Regards Elly * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [11 years, 9 months ago](https://wordpress.org/support/topic/internal-server-error-238/#post-5193972) * You’re missing the rest of my reply above. 😉 * If you still have the problem with all plugins deactivated and Twenty Fourteen active, proceed to `.htaccess` testing and then the server error log. * [technophile](https://wordpress.org/support/users/technophile/) * (@technophile) * [11 years, 9 months ago](https://wordpress.org/support/topic/internal-server-error-238/#post-5193976) * Check Server log for the cause of internal server error. If you dont find any error, check your .htaccess for any error. Try removing your .htaccess and run website, if it runs then the problem is in .htaccess. * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [11 years, 9 months ago](https://wordpress.org/support/topic/internal-server-error-238/#post-5193979) * . . . which is exactly what I said 2 days ago and just now an hour ago? * Thread Starter [Africa Travel Guide](https://wordpress.org/support/users/traveltorastafrica/) * (@traveltorastafrica) * [11 years, 9 months ago](https://wordpress.org/support/topic/internal-server-error-238/#post-5193990) * Dear All, * 1. If we can slow down. I have removed .htaccess and instead it brought the empty white screen. 2. I actually do not know how a activate Twenty fourteen when i don’t access the wp-admin. 3. I don’t know how to check the server log. * If I can be able to do the above then may be it could word but unfortunately, I don’t know with my little knowledge of wp. Any assistance is highly appreciated * Regards Elly * [Dave Naylor](https://wordpress.org/support/users/wpranger/) * (@wpranger) * [11 years, 8 months ago](https://wordpress.org/support/topic/internal-server-error-238/#post-5193992) * Looks like your hosts are JustHost. So, here are some help pages to assist you reading your logs: * [https://my.justhost.com/hosting/help/562](https://my.justhost.com/hosting/help/562) [https://my.justhost.com/hosting/help/315](https://my.justhost.com/hosting/help/315) * Thread Starter [Africa Travel Guide](https://wordpress.org/support/users/traveltorastafrica/) * (@traveltorastafrica) * [11 years, 8 months ago](https://wordpress.org/support/topic/internal-server-error-238/#post-5193998) * Hi Dave, * I have been able to access the log error file and this is what I can see (latest) * 41.138.212.69 – – [19/Aug/2014:06:57:52 -0600] “GET /favicon.ico HTTP/1.1” 500 947 “-” “Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/ 31.0” 112.5.236.64 – – [19/Aug/2014:06:58:37 -0600] “POST /wp-login.php?action =register HTTP/1.0” 500 1029 “-” “Mozilla/5.0 (Windows; U; Windows NT 5.1; en- US; rv:1.9.2.23) Gecko/20110920 Firefox/3.6.23” * Is there anything that I can get from this? * Many thanks Elly * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [11 years, 8 months ago](https://wordpress.org/support/topic/internal-server-error-238/#post-5193999) * > 2. I actually do not know how a activate Twenty fourteen when i don’t access > the wp-admin. * From the first reply: * Try switching to the Twenty Fourteen theme to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via [FTP or SFTP](http://codex.wordpress.org/FTP_Clients), navigate to `/wp-content/themes/` and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule- out a theme-specific issue. * > Is there anything that I can get from this? * No, it looks like your log isn’t detailed enough. If switching to the default theme, as directed above, doesn’t work, generate the error again, note the date and time, then immediately ask your hosting provider to check their error log for you. * Thread Starter [Africa Travel Guide](https://wordpress.org/support/users/traveltorastafrica/) * (@traveltorastafrica) * [11 years, 8 months ago](https://wordpress.org/support/topic/internal-server-error-238/#post-5194007) * Hi, * I have renamed the theme and seems not to be working. Is there a way I can activate Thwenty fourteen them fro the Cpanel? * On accessing the .htaccess file a) renaming it has instead brought an empty white screen and b) this is what is there: # BEGIN WordPress RewriteEngine On RewriteBase / RewriteRule ^index\.php$ – [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME}!- d RewriteRule . /index.php [L] * # END WordPress * Is there anything wrong there? * Ths is frustrating as i don’t know what to do. * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [11 years, 8 months ago](https://wordpress.org/support/topic/internal-server-error-238/#post-5194010) * > I have renamed the theme and seems not to be working. Is there a way I can > activate Thwenty fourteen them fro the Cpanel? * If a `/wp-content/themes/twentyfourteen/` directory exists, it will be forced to activate if you change the name of `/wp-content/themes/[current-theme]/` to anything else, like `/wp-content/themes/bad-theme/` * If you do not have a `/wp-content/themes/twentyfourteen/` directory, you will need to download Twenty Fourteen from [https://wordpress.org/themes/twentyfourteen](https://wordpress.org/themes/twentyfourteen) and manually install it via FTP (expand the .zip file and upload the `twentyfourteen` folder to `/wp-content/themes/`). * That .htaccess file looks fine, so if you couldn’t fix the issue by resetting plugins, forcing Twenty Fourteen to activate, and renaming .htaccess, it’s time to contact your hosting provider as directed above. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Internal Server Error’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 11 replies * 4 participants * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/) * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/internal-server-error-238/#post-5194010) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics