Title: Internal Server Error Last modified: August 21, 2016 --- # Internal Server Error * Resolved [adechriz](https://wordpress.org/support/users/adechriz/) * (@adechriz) * [12 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-212/) * I got 500 Internal Server Error when activating this plugin šŸ™ * i donā€™t know whatā€™s wrong * [https://wordpress.org/plugins/social-metrics-tracker/](https://wordpress.org/plugins/social-metrics-tracker/) Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/internal-server-error-212/page/2/?output_format=md) [ā†’](https://wordpress.org/support/topic/internal-server-error-212/page/2/?output_format=md) * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [12 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-212/#post-4820783) * Hi adechriz, * What version of PHP does your server use? I just removed some code which required version 5.3 of PHP, that might have been the issue. Can you try again and let me know if it works now? Version 1.0.2 of the plugin has this fix. * Thread Starter [adechriz](https://wordpress.org/support/users/adechriz/) * (@adechriz) * [12 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-212/#post-4820790) * hi be, * thank you for your reply, iā€™m using mediatemple grid service and PHP Version 5.3.27. thatā€™s what i got from phpinfo file. i already updating your plugin but it still filed to active šŸ™ * i successfully activated your plugin on localhost, but didnā€™t works on my online server. * thank you.. * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [12 years, 1 month ago](https://wordpress.org/support/topic/internal-server-error-212/#post-4820801) * Are you receiving any specific error message, or are you able to check the server PHP error logs to see what the error message might be? * [dzawacki](https://wordpress.org/support/users/dzawacki/) * (@dzawacki) * [11 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-212/#post-4820850) * Iā€™m also receiving a 500 Internal Server Error when activating. * ā€œPlugin could not be activated because it triggered a fatal error.ā€ * My PHP version is 5.4.30 * I really would like to use this plugin as it seems to be the nicest version of this which I have come across yet. Hopefully itā€™s a minor tweak and itā€™ll work. * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [11 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-212/#post-4820851) * Hi dzawacki, * What web host are you using? Are you able to check your server error log to see exactly what the fatal error message was when you tried to activate the plugin? Iā€™d like to see if I can fix the problem, but I need to get more info or be able to re-create the problem in order to fix it. * [dzawacki](https://wordpress.org/support/users/dzawacki/) * (@dzawacki) * [11 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-212/#post-4820852) * Iā€™m using 1and1. Unfortunately it doesnā€™t give me access to the server reports. * Is there any other method than through their Control Panel that you know of that I could get the server error log? * [dzawacki](https://wordpress.org/support/users/dzawacki/) * (@dzawacki) * [11 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-212/#post-4820853) * Okay, I found the logs. The first instance of the error for this reads: * `65.30.146.119 - - [30/Jul/2014:12:37:58 -0400] "GET /wp/wp-admin/plugins.php? error=true&plugin=social-metrics-tracker%2Fsocial-metrics-tracker.php& _error_nonce=1a20db7482 HTTP/1.1" 200 76821 sassyhacksaws.com "http:// sassyhacksaws.com/wordpress/wp-admin/plugins.php" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/36.0.1985.125 Safari/537.36" "-"` * I donā€™t think it offers anything helpful and I couldnā€™t find a log of a 500 error, but if it helps the issue, great. * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [11 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-212/#post-4820854) * Can you post the lines just above those from that log file? The first line you posted looks like what happens after the error occurs, so Iā€™m hoping there might be another error message right above it with some information. * [dzawacki](https://wordpress.org/support/users/dzawacki/) * (@dzawacki) * [11 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-212/#post-4820855) * The two lines above it are: * 65.30.146.119 ā€“ ā€“ [30/Jul/2014:12:37:56 -0400] ā€œGET /wordpress/wp-admin/plugins. php?action=activate&plugin=social-metrics-tracker%2Fsocial-metrics-tracker.php& plugin_status=all&paged=1&s&_wpnonce=edbe621519 HTTP/1.1ā€ 200 191 sassyhacksaws. com ā€œ[http://sassyhacksaws.com/wordpress/wp-admin/plugins.php”](http://sassyhacksaws.com/wordpress/wp-admin/plugins.php”);ā€œ Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/36.0.1985.125 Safari/537.36ā€ ā€œ-ā€œ * 74.208.59.41 ā€“ ā€“ [30/Jul/2014:12:37:57 -0400] ā€œPOST /wordpress/wp-cron.php?doing_wp_cron =1406738277.0189540386199951171875 HTTP/1.0ā€ 200 ā€“ sassyhacksaws.com ā€œ-ā€ ā€œWordPress/ 3.9.1; [http://sassyhacksaws.com”](http://sassyhacksaws.com”); ā€œ-ā€œ * The line before these two takes place 20 seconds before, so Iā€™m assuming itā€™s unrelated. * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [11 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-212/#post-4820856) * Hmm, is that from the ā€œAccess Logā€ or the ā€œError Logā€? It looks like thatā€™s just a log of the pages which were loaded and it doesnā€™t have any information about why activating the plugin failed. If there is another log called ā€œError logā€ it might have a more helpful error message, but Iā€™m not sure. * I just published version 1.1.0 of the plugin which has some new features. I donā€™t think that it will fix the issue, but try it out and see if by chance it does fix things. If itā€™s still not working, I can take a closer look at your server if youā€™d like. Email me at [bluemicrobyte@gmail.com](https://wordpress.org/support/topic/internal-server-error-212/bluemicrobyte@gmail.com?output_format=md) if you want me to log in and see if I can take a look. * [dzawacki](https://wordpress.org/support/users/dzawacki/) * (@dzawacki) * [11 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-212/#post-4820857) * Itā€™s the access log. I guess I hoped to find an error message in the access log. * I donā€™t have access to the error log it looks like. * Same Internal Server Error when I tried to activate the plugin with the new version. Iā€™m going to try the plugin on another install with a different host and Iā€™ll report back. * [dzawacki](https://wordpress.org/support/users/dzawacki/) * (@dzawacki) * [11 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-212/#post-4820858) * Okay, so the plugin worked on a different install location. * After trying the new version on the orignal post, I did get a Fatal Error message from within WordPress: * Fatal error: Out of memory (allocated 35389440) (tried to allocate 36 bytes) in /htdocs/wordpress/wp-includes/query.php on line 3407 * Not sure if this is helps with your debugging as itā€™s an WordPress file. * Plugin Author [Ben Cole](https://wordpress.org/support/users/bcole808/) * (@bcole808) * [11 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-212/#post-4820859) * Hmm, that error message tells us the server is running out of memory when you try to activate the plugin. I Googled ā€œwordpress out of memory when activating pluginā€ and found a bunch of people who have similar issues with 1 and 1 hosting. Some folks were able to resolve the issue by using php.ini or .htaccess to increase the memory limit for PHP, while others said that 1 and 1 imposes strict memory limits that cannot be increased. * See if you can increase the memory limit for PHP on your server, that might help. Deleting un-used WP plugins might also help, but not necessarily. * [dzawacki](https://wordpress.org/support/users/dzawacki/) * (@dzawacki) * [11 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-212/#post-4820860) * Yes, Iā€™ve known about the memory issue with 1and1 for a long time now. Only recently did I discover a fix for it, but it still is limited to 80M. Iā€™m going to try to up it, just for kicks. * Also, I currently only have plugins Iā€™m using installed. These are the bare minimum plugins for my site as well. * [dzawacki](https://wordpress.org/support/users/dzawacki/) * (@dzawacki) * [11 years, 10 months ago](https://wordpress.org/support/topic/internal-server-error-212/#post-4820861) * Upping the memory allowance didnā€™t help. I tried deactivating some of the plugins and it still wonā€™t activate. Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/internal-server-error-212/page/2/?output_format=md) [ā†’](https://wordpress.org/support/topic/internal-server-error-212/page/2/?output_format=md) The topic ā€˜Internal Server Errorā€™ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/social-metrics-tracker_99a19a.svg) * [Social Metrics Tracker](https://wordpress.org/plugins/social-metrics-tracker/) * [Frequently Asked Questions](https://wordpress.org/plugins/social-metrics-tracker/#faq) * [Support Threads](https://wordpress.org/support/plugin/social-metrics-tracker/) * [Active Topics](https://wordpress.org/support/plugin/social-metrics-tracker/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/social-metrics-tracker/unresolved/) * [Reviews](https://wordpress.org/support/plugin/social-metrics-tracker/reviews/) * 16 replies * 3 participants * Last reply from: [Ben Cole](https://wordpress.org/support/users/bcole808/) * Last activity: [11 years, 7 months ago](https://wordpress.org/support/topic/internal-server-error-212/page/2/#post-4820878) * Status: resolved