Title: Internal notes
Last modified: August 30, 2016

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# Internal notes

 *  [wolfhelp](https://wordpress.org/support/users/wolfhelp/)
 * (@wolfhelp)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/internal-notes/)
 * When an end user views his ticket from within WordPress he can read internal 
   notes posted by the agent. We’d like for these internal notes to not be visible
   to the end user. Is this possible?
 * [https://wordpress.org/plugins/key4ce-osticket-bridge/](https://wordpress.org/plugins/key4ce-osticket-bridge/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Thread Starter [wolfhelp](https://wordpress.org/support/users/wolfhelp/)
 * (@wolfhelp)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/internal-notes/#post-6720912)
 * Has anyone else experienced this issue or is it just me?
 * This is the biggest issue preventing me from using the plugin. We have internal
   notes that have information we don’t want the end user to see and currently they
   can see all internal notes when they view tickets from within WordPress via the
   Key4ce plugin. It does make the message border box a different color for the 
   internal notes, but they’re still readable by end users.
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/internal-notes/#post-6720918)
 * Hello,
 * Sorry for my slow response.
 * Our plugin doesn’t support those features yet.
    currently it only knows the difference
   between admins and users. (which appears in color code)
 * System messages it does not yet separate.
 * I can add this feature to the next release though there’s no eta for it just 
   yet (we first scheduled a website + knowledge base for the plugin).
 * If you need it fast you can consider a sponsored feature (small fee) where we
   can push it shortly.
 * Regards,
    Marco
 *  Thread Starter [wolfhelp](https://wordpress.org/support/users/wolfhelp/)
 * (@wolfhelp)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/internal-notes/#post-6720925)
 * Hi Marco,
 * Do you have an email address I can reach you at? I’d be curious to know what 
   the fee would be to push the feature. I imagine this is a feature many others
   would want as well so I may be able to contribute.
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/internal-notes/#post-6720928)
 * Ofcourse.
 * my email address is m.tiggelaar (a t ) key4ce.com
    The fee shouldn’t be too high
   i guess as the basis should be in place to process this.
 * just requires some additional code to pick up on the internal msg and to not 
   display it in the query
 *  [raulliive](https://wordpress.org/support/users/raulliive/)
 * (@raulliive)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/internal-notes/#post-6720946)
 * Have you had any progress or plans on fixing it?
 * I just found the same issue and I’m now wondering if I will put my devs to fix
   it or I will wait :).
 *  Thread Starter [wolfhelp](https://wordpress.org/support/users/wolfhelp/)
 * (@wolfhelp)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/internal-notes/#post-6720952)
 * We’re also waiting for a fix. Haven’t heard back from Author, but a fix would
   be amazing. This is the one thing holding us back from using the plugin.
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/internal-notes/#post-6720959)
 * Hello,
 * for the paid feature we did reply by mail (it’s 75 euro’s), that can/ should 
   be ready within 1 max 2 weeks.
 * For the normal development It’s not yet in development however it is on the roadmap
   for the next version (we been a bit overloaded with work since december, so the
   next version is a bit delayed but should be available within 1 max 2 months from
   now which includes php 7 support).
 * Regards,
    Marco

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Internal notes’ is closed to new replies.

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 * 7 replies
 * 3 participants
 * Last reply from: [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/internal-notes/#post-6720959)
 * Status: not resolved