Support » Fixing WordPress » Internal Error on only some of the admin panel tabs

  • Resolved niccologranieri

    (@niccologranieri)



    Hello, I just installed wordpress on my database, and for the tabs Updates, Appearance and Plugins I receive this error:

    “Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, postmaster@olosgyrotonic.it and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.”

    Can somebody help?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Moderator t-p

    (@t-p)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    WordPress is has been installed fresh an hour ago so: no plugins whatsoever, except for Akismet that has been manually renamed and thus disabled, no theme except for the default one.

    Have tried renaming the .htacess with no success.

    This is what the log says:

    [Fri Sep 30 19:00:31 2016] [error] [client 92.232.180.32] Negotiation: discovered file(s) matching request: /web/htdocs/www.olosgyrotonic.it/home/wp-admin/plugins.php (None could be negotiated)., referer: http://www.olosgyrotonic.it/wp-admin/

    That sounds to me like it’s a server configuration problem. If you’re running Apache, it’s most likely because the correct file type isn’t set for PHP files in httpd.conf.

    So, sorry to ask, but what are the steps to solve the problem? Download via FTP the httpd.conf and modify it?

    Moderator t-p

    (@t-p)

    Have checked the server error logs?

    So, sorry to ask, but what are the steps to solve the problem? Download via FTP the httpd.conf and modify it?

    These days, you don’t directly edit the httpd.conf, it’s done via the configuration options in your hosting control panel. You may not have access to it if you’re on shared hosting. The best thing to do is to contact your host. With the error message, they should know what’s wrong and how to address it for your particular installation.

    Yes Tara I have, and as I previously posted this is what I got:

    [Fri Sep 30 19:00:31 2016] [error] [client 92.232.180.32] Negotiation: discovered file(s) matching request: /web/htdocs/www.olosgyrotonic.it/home/wp-admin/plugins.php (None could be negotiated)., referer: http://www.olosgyrotonic.it/wp-admin/

    Solved! The Aruba support team told me to select from my Control Panel a version of PHP of 5.3 or higher. Once selected, everything started working! Thanks for your support on the weekend, really appreciated it!

    Moderator t-p

    (@t-p)

    Glad to know it 🙂

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Internal Error on only some of the admin panel tabs’ is closed to new replies.