Support » Fixing WordPress » Intermittent problems logging in, adding media for the past few days

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  • Do you find the same problems if you switch to Twenty Twelve theme with all plugins off? Please try and let us know.

    I just did the test ask you requested: switched all plugins off and switched to Twenty Twelve theme but the problem with the media library is still there. (No thumbnails appear to choose from to insert media.) I have been able to login all afternoon but had trouble this morning. Maybe these two issues are not linked. Any other suggestions? Also, for your reference my site is http://www.from-push-to-pull.comThanks for your help.

    You may reinstall WordPress manually from a freshly downloaded copy except wp-content. Do not overwrite files/ folders but delete them before reinstalling.
    Also try to run the upgrade manually via wp-admin/upgrade.php

    Backup your site including database so that you can restore in case anything goes wrong.

    So, I did the manual reinstall (deleting existing files except wp-content) and I also tried to run the upgrade through the admin upgrade button. The reinstall didn’t help and the upgrade button won’t work for me since it behaves like other changes I try to make to posts. I get the Safari: “can’t find the page, the server must be busy” message.

    The reason I don’t think it is a WordPress upgrade issue is that another site I manage on the same server has similar problems, and I have not upgraded WP there.

    To recap my issues:

    1. intermittent trouble logging in, both sites.

    2. After many attempts (or after some time goes by) I can get in and do some things like create new posts, activate plugins, but when I try to save any changes to posts or admin settings I get the “Safari can’t open the page” message. If I refresh the page I get bumped back to my post lists or the setting page I was on and I can see that the changes are saved.

    3. I cannot add images to posts. Sometimes the media library appears in thumbnail form when I go to add media but if I select an image to add to post it does not appear in the post. Sometimes when I try to add media there are no thumbnails, just a blank window. If I add an image using upload image feature it doesn’t show up until I go to the Media Library and then it gets uploaded in multiples.

    What I have tried:
    1. Turning all plugins off.
    2. Activating theme Twenty Twelve.
    3. Reinstalling WP 3.5.2 via ftp, deleting existing files first
    4. Contacting Host tech support (they say it is a WP issue)

    Any help or more ideas would be much appreciated! Thanks.

    Moderator Mark Ratledge


    Forum Moderator

    Who is the host? GoDaddy?

    Yes, GoDaddy.

    Moderator Mark Ratledge


    Forum Moderator

    can’t open the page because the server unexpectedly dropped the connection…

    It’s GoDaddy. It’s best to find a new host. See Recommended WordPress Web Hosting

    Well I just paid for 2 more years with them so I’d rather be able to continue with them for now. Any idea what the server issue would be or how I should ask them about it?

    Moderator Mark Ratledge


    Forum Moderator

    Any idea what the server issue would be or how I should ask them about it?

    Only they know. Or rather they don’t know. And they won’t be able to tell you.

    Seriously, find a new host. This will only continue. Search theme forums for Godaddy and draw your own conclusions.

    I can give that some thought. Thanks. But I see several other recent threads with similar issues around adding media, do you suppose these sites are all hosted at GoDaddy? Just wondering if there can be a common source of the problem besides the Host.

    LOL – yeah there are other Add Media issues, but they aren’t the same kind of problem — intermittent is almost always a server issue. Try searching for GoDaddy…

    I will do that for sure. But just to clarify, the login problems are intermittent, the problems adding media and saving changes are pretty much constant. Sigh.

    Moderator Mark Ratledge


    Forum Moderator

    All those actions involve the database and http (apache) server.

    @anitagreen666 – I totally agree that a new host is the solution, but for the moment, don’t take no for an answer from them…

    Thanks for all your advice. I will try to wrestle GoDaddy tech support to the ground on this, but I am not optimistic. It is helpful to know that it is not a WP issue so I don’t spend anymore time on those sorts of troubleshooting activities. 🙂

Viewing 15 replies - 1 through 15 (of 19 total)
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