Support » Fixing WordPress » Intermittent problems logging in, adding media for the past few days

Viewing 15 replies - 1 through 15 (of 19 total)
  • Krishna

    (@1nexus)

    Member

    Do you find the same problems if you switch to Twenty Twelve theme with all plugins off? Please try and let us know.

    I just did the test ask you requested: switched all plugins off and switched to Twenty Twelve theme but the problem with the media library is still there. (No thumbnails appear to choose from to insert media.) I have been able to login all afternoon but had trouble this morning. Maybe these two issues are not linked. Any other suggestions? Also, for your reference my site is http://www.from-push-to-pull.comThanks for your help.

    Krishna

    (@1nexus)

    Member

    You may reinstall WordPress manually from a freshly downloaded copy except wp-content. Do not overwrite files/ folders but delete them before reinstalling.
    Also try to run the upgrade manually via wp-admin/upgrade.php

    Backup your site including database so that you can restore in case anything goes wrong.

    So, I did the manual reinstall (deleting existing files except wp-content) and I also tried to run the upgrade through the admin upgrade button. The reinstall didn’t help and the upgrade button won’t work for me since it behaves like other changes I try to make to posts. I get the Safari: “can’t find the page, the server must be busy” message.

    The reason I don’t think it is a WordPress upgrade issue is that another site I manage on the same server has similar problems, and I have not upgraded WP there.

    To recap my issues:

    1. intermittent trouble logging in, both sites.

    2. After many attempts (or after some time goes by) I can get in and do some things like create new posts, activate plugins, but when I try to save any changes to posts or admin settings I get the “Safari can’t open the page” message. If I refresh the page I get bumped back to my post lists or the setting page I was on and I can see that the changes are saved.

    3. I cannot add images to posts. Sometimes the media library appears in thumbnail form when I go to add media but if I select an image to add to post it does not appear in the post. Sometimes when I try to add media there are no thumbnails, just a blank window. If I add an image using upload image feature it doesn’t show up until I go to the Media Library and then it gets uploaded in multiples.

    What I have tried:
    1. Turning all plugins off.
    2. Activating theme Twenty Twelve.
    3. Reinstalling WP 3.5.2 via ftp, deleting existing files first
    4. Contacting Host tech support (they say it is a WP issue)

    Any help or more ideas would be much appreciated! Thanks.

    Moderator Mark Ratledge

    (@songdogtech)

    Forum Moderator

    Who is the host? GoDaddy?

    Yes, GoDaddy.

    Moderator Mark Ratledge

    (@songdogtech)

    Forum Moderator

    can’t open the page because the server unexpectedly dropped the connection…

    It’s GoDaddy. It’s best to find a new host. See Recommended WordPress Web Hosting

    Well I just paid for 2 more years with them so I’d rather be able to continue with them for now. Any idea what the server issue would be or how I should ask them about it?

    Moderator Mark Ratledge

    (@songdogtech)

    Forum Moderator

    Any idea what the server issue would be or how I should ask them about it?

    Only they know. Or rather they don’t know. And they won’t be able to tell you.

    Seriously, find a new host. This will only continue. Search theme forums for Godaddy and draw your own conclusions.

    I can give that some thought. Thanks. But I see several other recent threads with similar issues around adding media, do you suppose these sites are all hosted at GoDaddy? Just wondering if there can be a common source of the problem besides the Host.

    LOL – yeah there are other Add Media issues, but they aren’t the same kind of problem — intermittent is almost always a server issue. Try searching for GoDaddy…

    I will do that for sure. But just to clarify, the login problems are intermittent, the problems adding media and saving changes are pretty much constant. Sigh.

    Moderator Mark Ratledge

    (@songdogtech)

    Forum Moderator

    All those actions involve the database and http (apache) server.

    @anitagreen666 – I totally agree that a new host is the solution, but for the moment, don’t take no for an answer from them…

    Thanks for all your advice. I will try to wrestle GoDaddy tech support to the ground on this, but I am not optimistic. It is helpful to know that it is not a WP issue so I don’t spend anymore time on those sorts of troubleshooting activities. 🙂

Viewing 15 replies - 1 through 15 (of 19 total)
  • The topic ‘Intermittent problems logging in, adding media for the past few days’ is closed to new replies.