Support » Plugin: Restricted Site Access » Intermittent lockout of whitelisted IPs

  • We have installed RSA on a client’s internal site. There are quite a few whitelisted IP ranges. It seems to have been working fine until this week. Now, some people are SOMETIMES reporting Access Denied when they are on whitelisted networks. At other times they can get though to the site.

    The client has IT people looking at the network and hosting. But they are starting to say ‘must be an application error’.

    What could be going on? Could it be similar to this issue? https://wordpress.org/support/topic/how-to-troubleshoot-client-ip-detection/

    thanks

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