Support » Plugin: Custom Dashboard Help Widget » Intermittent Internal Server Error when plugin activated

  • Resolved yarink

    (@yarink)


    Hello,
    I’ve narrowed down an intermittent “internal server error” that appears on my site randomly when your plugin is activated. Any ideas why? I would like to continue to use the plugin but can’t deal with these errors. In general these errors may be related to .htaccess issues but in this case as soon as i disable your plugin the issue dissapears. Please help.
    Thanks!

    http://wordpress.org/plugins/custom-dashboard-help/

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  • Plugin Author Jo Landers

    (@jojolanderscom)

    No idea why; the plugin code is pretty straight-forward and uses the built-in WP hooks and functions as much as possible.

    You’re saying this is an intermittent error, so I probably can’t reproduce it… What happens if all your other plugins are disabled, you are using the built-in theme (twenty-twelve? twenty-thirteen?) and this is the only plugin running?

    Please enable WP_DEBUG and error messages by adding the following to your wp-config file:
    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_DISPLAY', true );

    Then deactivate all your other plugins and switch to a wp theme (twenty-twelve or twenty-thirteen) so we can also check if it’s an issue with your theme.

    If you don’t see any errors with that set-up, it’s not a problem with the plugin itself, but may be something that only happens in combination with your theme or other plugins. If that’s the case, the next step is to reactivate your theme and check again, then your plugins one-by-one, until you can identify what combination triggers the error.

    When you see the error again, stop, and send me the exact error message including error code that your server is throwing, what operating system your server uses, what error messages, if any, WP_DEBUG is showing, your WP version, a complete list of active plugins, and the last thing you activated before you started seeing the error again.

    Plugin Author Jo Landers

    (@jojolanderscom)

    I am marking this as resolved, b/c the person who originally reported the issue has not gotten back to me, nobody else has reported this problem, and I am unable to replicate it. Based on all of that, I don’t think the reported issue has anything to do with this plugin.

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