Intermittent connection issues – sites fail to refresh

  • Resolved Abigailm

    (@abigailm)


    6 years, 11 months ago

    I have been using WP Remote without a problem for a couple of years, but within the past few weeks I have started to see connection errors on sites. From the WP Remote dashboard I see the message — ” Refreshing this site failed. The data may not be up to date.” — and currently it shows that it has been 48 hours since the last update.

    Since the problem first started, it has periodically resolved on its own… only to recur. I haven’t made any changes to my sites that I am aware of which would account for this.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Jera Nirodha Simpson

    (@jeramynirodha)

    6 years, 11 months ago

    Hey there,

    We are currently working on resolving these issues.
    At this stage our best fix is to re-login to WP Remote, which I believe fixes the problem temporarily.

    Have you sent a support request via our ticketing system?
    If not, please send through a small message referencing this post so I can look into your problem directly.

    Kind Regards,

    Jeramy Simpson

    Thread Starter Abigailm

    (@abigailm)

    6 years, 11 months ago

    How do I access your ticketing system? Do you mean to send an email?

    Right now things have gotten worse — I just get prolonged message saying “Loading Data” that doesn’t resolve.

    And I get no response if I try to log out of my account, just a blank screen.

    Jera Nirodha Simpson

    (@jeramynirodha)

    6 years, 11 months ago

    There should be a feedback link at the top right of the page when you’re logged in.
    Once you click this link, it should open up a conversation dialog on the page.

    Please be aware that I have just resolved a large amount of connection related issues; which was most likely causing your problem.

    If you’re still experiencing an issue, please let us know.

    Kind Regards,

    Jeramy-Nirodha Simpson

    Thread Starter Abigailm

    (@abigailm)

    6 years, 11 months ago

    Thank you – it seems to be working now, but I’ll know to click the feedback link if I experience problems in the future.

Viewing 4 replies - 1 through 4 (of 4 total)
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