Hi
Can you confirm that you are logged in to your site as a non-administrator user? (e.g. a subscriber)
The Intercom script is not shown to administrator users, or if you are not logged in.
If you still don’t see the Intercom button, please view source and see if the Intercom script is there (it’s a couple of lines of JavaScript with an “Intercom for WordPress | v1.0” comment before them).
If the script is in the source code, but the button is not showing, try the following:
1. Check that you have no ad blockers or privacy extensions running in your browser, as these can block Intercom.
2. Go to intercom.io and check secure mode is definitely enabled.
Let me know if that fixes it.
Cheers
Simon
Hi Simon
Cheers! But does that mean that visitors needs to be WP users (e.g. subscribers) in order to see Intercom chat at all? We need a one-to-one chat with our customers. No login should block the dialogue.
Yes, that’s correct.
Intercom works by collecting data about your website’s users (email address, user ID and so on), so it knows when they last visited, their message history, etc.
They have to be logged in so this plugin can collect that data from their WordPress user account and send it to Intercom.
Hi Simon
Okay. thanks for the information. This won’t work for us then.
I’ll close this ticket now, thanks for trying it and I hope you find something that fits your needs.
Cheers
Simon
I installed the plugin and nothing happens. And I have no idea where this “secure” mode is for Intercom.
Help please… as I’d really like this to work
J.
Hi JMassey
Can you please open a new support thread for your issue (this one is a resolved issue, and the person who opened it will get notifications for your discussion).
Thank you
Simon
