Support » Plugin: Complianz - GDPR/CCPA Cookie Consent » Integration with PixelYourSite Pinterest broken

  • Resolved isarisar

    (@isarisar)


    Hi,

    I’ve finally updated our site to

    • Complianz 5.1.0
    • PixelYourSite PRO 8.3.7
    • PixelYourSite Pinterest 3.1.1

    Saved the result of a new cookie scan & added pixelyoursite-pinterest/dist as entry to the Script Center’s first “should be blocked” section, then cleared & preloaded our WP Rocket cache.

    Alas, the Pinterest plugin still fails (now using Chrome 93.0.4535.3) with:

    ​VM92:1 Uncaught TypeError: Cannot read property 'Utils' of undefined
        at <anonymous>:1:67
        at <anonymous>:21:269
        at <anonymous>:21:346
        at b (jquery.min.js?ver=3.5.1:2)
        at Function.globalEval (jquery.min.js?ver=3.5.1:2)
        at text script (jquery.min.js?ver=3.5.1:2)
        at jquery.min.js?ver=3.5.1:2
        at l (jquery.min.js?ver=3.5.1:2)
        at XMLHttpRequest.<anonymous> (jquery.min.js?ver=3.5.1:2)
    

    Please take a look.

    I’d also like to restore the basic (working) pinterest tracking that I can insert via the main PixelYourSite’s header injector as soon as possible, so please add a comment once it’s no longer necessary to run this broken config.

    Thanks!

    [This is a follow-up to this thread, in which @aahulsebos suggested creating a new one.]

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @isarisar,

    Could you remove this from the script center, pixelyoursite-pinterest/dist, check if Pixel Your Site Pinterest is enabled as an integration under Complianz – Integrations so I know exactly what I’m looking at?

    regards Aert

    Thread Starter isarisar

    (@isarisar)

    Hi @aahulsebos,

    done. All sections for manual additions are now empty in the script center; WP Rocket cache was again cleared afterwards.

    Listed as detected plugins are:

    • Variation Swatches for WooCommerce
    • PixelYourSite Pro
    • PixelYourSite Pinterest (3.1.2 now)
    • WP Rocket
    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @isarisar,

    Sorry for the late reply. I didn’t see any errors, so I continued with other threads.

    So, currently, I see no errors on the front-end (Browser console) and Pinterest is loaded after consent.

    Do you see the same?

    regards Aert

    Thread Starter isarisar

    (@isarisar)

    Hello @aahulsebos,

    apologies for now forgetting to reply myself.

    Unfortunately I still see the same error. Tested with a new Chrome profile, too.

    My Chrome is 93.0.4542.2 (dev).

    Which browser are you using?

    Same bug with Firefox 89.0.1:

    Uncaught TypeError: window.pys is undefined
        Pinterest https://isartau.de/ line 2 > injectedScript:1
        <anonymous> https://isartau.de/ line 2 > injectedScript:22
        <anonymous> https://isartau.de/ line 2 > injectedScript:22
        jQuery 11
        cmplzEnableMarketing https://isartau.de/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=5.1.0:1
        jQuery 2
        cmplzEnableMarketing https://isartau.de/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=5.1.0:1
        cmplzFireCategories https://isartau.de/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=5.1.0:1
        cmplzAcceptAllCookies https://isartau.de/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=5.1.0:1
        <anonymous> https://isartau.de/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=5.1.0:1
        jQuery 2
    line 2 > injectedScript:1:56
        Pinterest https://isartau.de/ line 2 > injectedScript:1
        <anonymous> https://isartau.de/ line 2 > injectedScript:22
        <anonymous> https://isartau.de/ line 2 > injectedScript:22
        jQuery 11
        cmplzEnableMarketing https://isartau.de/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=5.1.0:1
        jQuery 2
        cmplzEnableMarketing https://isartau.de/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=5.1.0:1
        cmplzFireCategories https://isartau.de/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=5.1.0:1
        cmplzAcceptAllCookies https://isartau.de/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=5.1.0:1
        <anonymous> https://isartau.de/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=5.1.0:1
        jQuery 2
    • This reply was modified 3 months ago by isarisar.
    Plugin Contributor jarnovos

    (@jarnovos)

    Hello @isarisar,

    Thank you for the update.

    Has anything in the configuration/setup been changed recently? We’ve checked the site thoroughly a while ago, and this seemed to be working as intended.

    Let me know if you have any further information that could help us.
    Kind regards,
    Jarno

    Thread Starter isarisar

    (@isarisar)

    Not that I know of, really. Plugin and content updates, but nothing that ought to have changed the basic structure.

    Plugin Contributor jarnovos

    (@jarnovos)

    Hello @isarisar

    We’ll have to investigate what changes were made to the plugin that breaks the current integration. I hope to be able to provide a fixed integration with the next update.

    If we’re able to fix this issue before that update is released, I will make sure send you an updated branch to test.

    Kind regards,
    Jarno

    Thread Starter isarisar

    (@isarisar)

    Hi @jarnovos,

    I just installed Complianz 5.2.2 (over 5.1.0) and right now the integration seems to work properly (unfortunately I forgot to check again before updating).

    Did you already push related fixes or is it maybe another case of spurious operation?

    In any case, thank you for the support!

    Thread Starter isarisar

    (@isarisar)

    Ugh, I’m able to answer my own question: It was spurious operation. Now it’s back to erroring out again.

    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @isarisar.

    Apparently, PixelYourSite offers an integration for Consent Plugins, I have made an inquiry by the PixelYourSite author so we can speed this up,

    regards Aert

    Thread Starter isarisar

    (@isarisar)

    Hi @aahulsebos,

    have you received a reply? Any update?

    Thanks

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @isarisar,

    Please excuse the delay. We have reached out to the PYS developer(s) to help us out with the integration, but our attempts have unfortunately not been successful. We’re now planning to integrate without assistance from their team.

    Kind regards,
    Jarno

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @isarisar,

    For further discussion regarding this, would it be possible for you to reach out to us through our support email? https://complianz.io/support/

    Just let me know.
    Kind regards,
    Jarno

    Thread Starter isarisar

    (@isarisar)

    Hi @jarnovos,

    I’ve sent a message via your site’s form.

Viewing 14 replies - 1 through 14 (of 14 total)
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