Support » Plugin: Mailchimp for WooCommerce » integration stopped working all of a sudden

  • Resolved eyeswiseopen

    (@eyeswiseopen)


    Not sure what is going on
    I have a site with a store linked with Api for a long time to a paid mailchimp account
    suddenly having issues

    Mailchimp says: API Request Error – on 1793 in /home/xxxx/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php

    Any suggestion how I can resolve it?

    • This topic was modified 4 months, 4 weeks ago by eyeswiseopen.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support khungate

    (@khungate)

    Hi @eyeswiseopen, Sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?

    – What plugin version are you using?
    – What version of PHP are you using?
    – Are there any fatal errors in WooCommerce? (WooCommerce -> Status -> Logs)
    – If you’re using the current version of the plugin, it utilizes a queue powered by Action Scheduler. It depends on WP_CRON to be activated with your hosting provider. Can you confirm it’s enabled?
    – If you’re using a host that makes use of CPU throttling, can you check to see if you’ve hit your limit after initiating the sync?
    – Do you have any caching plugins or services running? If you’re using Redis, Nginx, or MemCache, see if you or your hosting provider can exclude certain paths to the REST API and /wp-json/mailchimp-for-woocommerce.
    – If you have a large number of plugins being used, you may need to bump up your memory limit on your server (1GB for example) to accommodate the initial sync.
    Thanks in advance for these details.

    I’ll keep an eye out for your reply.

    Plugin Author ryanhungate

    (@ryanhungate)

    @eyeswiseopen just wanted to ping you again on this subject to see if you still needed help? This sounds like a shared hosting IP ban but I’ll wait for your response before going that direction. Have you taken a look at our GitHub Wiki to troubleshoot?

    Plugin Support khungate

    (@khungate)

    Hi @eyeswiseopen, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, the best way to reach us is over at the GitHub plugin page. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 3 replies - 1 through 3 (of 3 total)
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