Title: Integration issue with Elementor forms Last modified: December 1, 2023 --- # Integration issue with Elementor forms * Resolved [lucreative1808](https://wordpress.org/support/users/lucreative1808/) * (@lucreative1808) * [2 years, 4 months ago](https://wordpress.org/support/topic/integration-issue-with-elementor-forms/) * Hi there, * When trying to submit a form on this page, you receive an error x message (in red). After troubleshooting, I have discovered this is likely due to the WooCommerce Square plugin currently installed on the site. * I have deactivated this plugin for now, but ideally need to find a solution for this in the coming days. I’m happy to temporarily re-activate this plugin as needed for testing. * Are you able to help at all? Elementor have advised that they are unable to help and that I should contact you instead. * Thank you!! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fintegration-issue-with-elementor-forms%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [2 years, 4 months ago](https://wordpress.org/support/topic/integration-issue-with-elementor-forms/#post-17244730) * Hi there [@lucreative1808](https://wordpress.org/support/users/lucreative1808/) 👋 * Thank you for reaching out. I’d be happy to help you with this. * > Integration issue with Elementor forms * I understand you are trying to troubleshoot an error message. * To get an idea of how your site is configured, could you please share a copy of your site’s System Status? You can find it via ‘WooCommerce > Status’. Select“ Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. * Furthermore, can you please share a screenshot of what you see at that `error x message (in red)` screen? That will help us understand the issue. Here’s how to make a screenshot: * [https://wordpress.com/support/make-a-screenshot/](https://wordpress.com/support/make-a-screenshot/) * Looking forward to hearing from you! * Thread Starter [lucreative1808](https://wordpress.org/support/users/lucreative1808/) * (@lucreative1808) * [2 years, 4 months ago](https://wordpress.org/support/topic/integration-issue-with-elementor-forms/#post-17249979) * Hi there, * Thanks for getting back to me! * Here is the System Status report: * ```wp-block-code ` WordPress Environment WordPress address (URL): https://sylviturnermua.com.au
Site address (URL): https://sylviturnermua.com.au
WC Version: 8.3.1
REST API Version: ✔ 8.3.1
WC Blocks Version: ✔ 11.4.9
Action Scheduler Version: ✔ 3.6.4
Log Directory Writable: ✔
WP Version: 6.4.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en
External object cache: – Server Environment Server Info: Apache
PHP Version: 8.0.30
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.87.0
OpenSSL/1.1.1w SUHOSIN Installed: –
MySQL Version: 10.5.22-MariaDB-cll-lve-log
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database WC Database Version: 8.3.1
WC Database Prefix: wp_
Total Database Size: 55.17MB
Database Data Size: 50.95MB
Database Index Size: 4.22MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_e_submissions: Data: 0.23MB + Index: 0.41MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.36MB + Index: 0.25MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 4.03MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 23.48MB + Index: 0.73MB + Engine InnoDB
wp_posts: Data: 2.45MB + Index: 0.06MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 11.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpvivid_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_indexable: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB Post Type Counts attachment: 136
elementor_library: 8
nav_menu_item: 12
page: 10
post: 2
product: 1
revision: 176
shop_order: 6
wp_global_styles: 1
wpcode: 5 Security Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (13) ManageWP - Worker: by GoDaddy – 4.9.17
BackWPup: by WP MEDIA SAS – 4.0.2
Elementor Pro: by Elementor.com – 3.17.1
Elementor: by Elementor.com – 3.17.3
WPCode Lite: by WPCode – 2.1.5
Really Simple SSL: by Really Simple Plugins – 7.2.0
Sticky Header Effects for Elementor: by Rwattner – 1.6.10
WooCommerce: by Automattic – 8.3.1
Yoast SEO: by Team Yoast – 21.5
WP Fastest Cache: by Emre Vona – 1.2.2
Perfect Images (Optimize, Rebuild, Replace, Thumbnails, Retina): by Jordy Meow – 6.4.8
Smush: by WPMU DEV – 3.15.1
WPvivid Backup Plugin: by WPvivid Team – 0.9.93 Inactive Plugins (7) CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.1.10
Core Rollback: by Andy Fragen – 1.3.5
Hello Dolly: by Matt Mullenweg – 1.7.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.13 WooCommerce Square: by WooCommerce – 4.3.1
Wordfence Security: by Wordfence – 7.10.7
WP Rollback: by GiveWP.com – 1.7.3 Must Use Plugins (2) ManageWP - Worker Loader: by GoDaddy – 1.0.0
WordPress automation by Installatron: by – Settings API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5) Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages Shop base: ❌ Page not set
Cart: #1695 - /cart/
Checkout: #1696 - /checkout/
My account: ❌ Page not set
Terms and conditions: ❌ Page not set Theme Name: Hello Elementor Child
Version: 1.0.1
Author URL: https://elementor.com/
Child Theme: ✔
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.9.0
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ✔ Templates Overrides: hello-theme-child-master/woocommerce/emails/customer-processing-order.php Admin Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page Disabled Features: customize-store
minified-js
new-product-management-experience
product-virtual-downloadable
product-external-affiliate
settings
async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-12-05 06:59:50 +10:00
Options: ✔
Notes: 92
Onboarding: skipped Action Scheduler Complete: 37
Oldest: 2023-11-03 17:01:18 +0000
Newest: 2023-12-03 18:52:36 +0000 Failed: 9
Oldest: 2023-07-31 07:02:21 +0000
Newest: 2023-11-30 17:48:17 +0000 Pending: 1
Oldest: 2023-12-04 18:52:36 +0000
Newest: 2023-12-04 18:52:36 +0000 Status report information Generated at: 2023-12-04 18:27:06 +10:00
` ``` * And here is a screenshot of the issue: * ![](https://i0.wp.com/sylviturnermua.com.au/wp-content/uploads/2023/12/STMUA- Form-Issue.png?ssl=1) * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [2 years, 4 months ago](https://wordpress.org/support/topic/integration-issue-with-elementor-forms/#post-17250013) * Hi [@lucreative1808](https://wordpress.org/support/users/lucreative1808/) * Thanks for providing the requested information above. * It looks like a third-party plugin or your theme might be causing the conflict here. * For us to investigate this further, can you please try to switch to the [default Storefront theme](https://woocommerce.com/storefront/) and only WooCommerce plugin is enabled and see if this works? * If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this [guide](https://woocommerce.com/document/how-to-test-for-conflicts/) without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free [WP Staging](https://wordpress.org/plugins/wp-staging/) plugin. * If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here. * If this did not resolve the issue, please provide the **fatal error logs** (if any) under `WooCommerce > Status > Logs`. * You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/) and send the link here. * Or, if you’d like someone else to do this work for you, our trusted partner, Codeable, has an [offering](https://www.codeable.io/partners/woocommerce/conflict-testing/?ref=99VIa2) where they will run this test for $150 USD. If there is time left, they will also fix the problems they found. * Let us know how it goes! * Thread Starter [lucreative1808](https://wordpress.org/support/users/lucreative1808/) * (@lucreative1808) * [2 years, 4 months ago](https://wordpress.org/support/topic/integration-issue-with-elementor-forms/#post-17261810) * Hello! * Thank you for getting back to me! * I activated the Storefront theme but kept all plugins active – and it worked! Strangely enough, it’s now also working on the previous theme I was using (Hello Elementor!). * I did deactivate WPVivid + BackWPup earlier today, as I have changed backup plugins– maybe one of them was causing the issue? * Thank you again – I’ll reopen if anything changes but otherwise this should now be resolved. * Thanks! Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Integration issue with Elementor forms’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) ## Tags * [contact-form](https://wordpress.org/support/topic-tag/contact-form/) * 4 replies * 3 participants * Last reply from: [lucreative1808](https://wordpress.org/support/users/lucreative1808/) * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/integration-issue-with-elementor-forms/#post-17261810) * Status: resolved