Integrated with Easyecom, facing issue while fetching the orders

Resolved shravanismiley997
(@shravanismiley997)

1 year, 5 months ago

Hi,

We have integrated Easyecom with WooCommerce, trying to fetch the current orders but seeing the 2021 orders, we have contacted Easyecom team as well, they are pointing the issue be with Woocommerce not at their end. Please help

PFB the screenshots for your reference.

https://postimg.cc/kD50dMCR
https://postimg.cc/5H1rKbp0

The page I need help with: [log in to see the link]
Viewing 3 replies - 1 through 3 (of 3 total)
(@ihereira)
Hello,
I understand the orders are not showing correctly.
For better assistance, please share with us a copy of your site’s System Status, You can find it by navigating to WooCommerce > Status. Select “Get system report” and then “Copy for support”.
Please share as well a copy of any fatal error log found under WooCommerce > System Status > Logs (if any error is visible).
Looking forward to hearing from you.
Thread Starter
shravanismiley997
(@shravanismiley997)
1 year, 5 months ago

### WordPress Environment ###

WordPress address (URL): https://www.thedeconstruct.in
Site address (URL): https://www.thedeconstruct.in
WC Version: 5.6.2
REST API Version: ✔ 5.6.2
WC Blocks Version: ✔ 5.5.1
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.5.2
Log Directory Writable: ✔
WP Version: ❌ 6.0.3 - There is a newer version of WordPress available (6.1)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: ✔
WP Cron: –
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: Apache/2.4.54 (Debian)
PHP Version: 7.4.30
PHP Post Max Size: 450 MB
PHP Time Limit: 800
PHP Max Input Vars: 10000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
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Remote Get: ✔

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WC Database Prefix: jhini_
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shop_order: 25618
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Advanced Woo Labels: by ILLID – 1.40
BharatX Pay In 3: by BharatX – 1.5.6
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Mailchimp for WooCommerce: by Mailchimp – 2.5.2
MalCare Security - Free Malware Scanner, Protection & Security for WordPress: by MalCare Security – 4.67
Order Export & Order Import for WooCommerce: by WebToffee – 2.2.8
Permalink Manager Lite: by Maciej Bis – 2.2.15.1
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Popup Trigger URL for Elementor Pro: by Suki WordPress Theme – 1.0.5
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advanced-cache.php: advanced-cache.php
object-cache.php: Object Cache Pro (Drop-in)

### Must Use Plugins (1) ###

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Currency: INR (₹)
Currency Position: left
Thousand Separator: ,
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Number of Decimals: 2
Taxonomies: Product Types: external (external)
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variable (variable)

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Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #46 - /shop/
Cart: #47 - /cart/
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Terms and conditions: ❌ Page not set

### Theme ###

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Version: 1.0.1
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WooCommerce Support: ✔

### Templates ###

Overrides: /home/422798.cloudwaysapps.com/revcxtrjcf/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart-empty.php
/home/422798.cloudwaysapps.com/revcxtrjcf/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart.php
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/home/422798.cloudwaysapps.com/revcxtrjcf/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/thankyou.php
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/home/422798.cloudwaysapps.com/revcxtrjcf/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/form-edit-account.php
/home/422798.cloudwaysapps.com/revcxtrjcf/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/form-login.php
/home/422798.cloudwaysapps.com/revcxtrjcf/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/my-account.php
/home/422798.cloudwaysapps.com/revcxtrjcf/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/content-product_cat.php

### Action Scheduler ###

Canceled: 16
Oldest: 2022-10-10 13:27:09 +0000
Newest: 2022-11-10 08:59:21 +0000

Complete: 52,924
Oldest: 2022-10-11 06:55:41 +0000
Newest: 2022-11-10 11:39:47 +0000

Failed: 23
Oldest: 2021-08-05 13:30:43 +0000
Newest: 2022-11-08 14:26:03 +0000

Pending: 3
Oldest: 2022-11-10 11:54:47 +0000
Newest: 2022-11-14 20:52:31 +0000

### Status report information ###

Generated at: 2022-11-10 17:19:52 +05:30
Igor H
(@ihereira)
1 year, 5 months ago
Hi,
First, as a general recommendation, make sure to back up the site, then please update the WordPress, WooCommerce and the database versions.
– How To Update WooCommerce
– How to Safely Update WordPress
– To update the database, please go to WooCommerce > status > tools > update database.
I understand they are critical changes, you can test the changes first, using a staging environment, we recommend WP Staging for quickly spinning up a new test site.
Do these actions make a difference? Let us know how that goes.
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