Support » Plugin: Site Kit by Google - Analytics, Search Console, AdSense, Speed » Insufficient permissions in Analytics

  • Resolved northern121212

    (@northern121212)


    I just reinstalled Site Kit on our site after not using it for several months. I am getting the error message “Insufficient permissions in Analytics: Your Google account does not have sufficient permissions to access Analytics data, so you won’t be able to see stats from it on the Site Kit dashboard. This service was originally connected by an administrator — you can contact them for more information.”
    The problem is that I am the only person who has ever used Analytics on the site. I did use a different email address. A custom domain, using G Suite for the address, but gave that up quite some time ago, so I no longer have a Google account with that address. I do still have the email address, just not associated with a Google account.
    How do I fix this?
    Thank you!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Hi there @northern121212,

    Thanks for getting in touch and sharing details of your previous email account. As it sounds like the current Google Analytics property may be associated with an Google Workspace email, you have the following options:

    1. As you’re aware of the previous email used to set up Analytics, you can access Google Analytics using this email, and grant access to the current connected property, to your Google account which you used to set up Site Kit. If this isn’t possible, due to this email but not associated with a Google account as you mentioned, you may be able to create a Google account or Workspace account using this email once more. The product experts at the Google Analytics Help Center should be able to assist with this
    2. Disconnect the Analytics module, and connect once more (Site Kit > Settings > Analytics > Edit > Disconnect Analytics from Site Kit). When connecting the module once more, you can use a Google Analytics property from your current Site Kit connected Google account. Note that by doing so you won’t be able to view legacy data, for the current property, which you may not have access to anyway. You will be starting fresh, collecting new data on the newly added property

    We have more information on this particular error over on the plugin website.

    Let me know if you have any queries with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 2 replies - 1 through 2 (of 2 total)
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