Instollation Issue

  • withhwasoon

    (@withhwasoon)


    7 years, 5 months ago

    I updated the website last May, and today just updated 4.6.1.
    Tried to install woocommerce widget, but I see this page only.

    Installing Plugin: WooCommerce 2.6.7
    Downloading install package from https://downloads.wordpress.org/plugin/woocommerce.2.6.7.zip…
    Unpacking the package…
    Installing the plugin…
    Destination folder already exists. /home/content/87/9151487/html/wp-content/plugins/woocommerce/
    Plugin install failed.

    What should I do?

Viewing 5 replies - 1 through 5 (of 5 total)
  • hyphenstudio

    (@hyphenstudio)

    7 years, 5 months ago

    You should go through FTP to find that folder and delete it – most likely an old installation that didn’t get properly removed.

    Once deleted you should be able to install the plug-in again.

    Thread Starter withhwasoon

    (@withhwasoon)

    7 years, 5 months ago

    how can I go through FTP ?

    I’m very sorry, I’m really a beginner.

    • This reply was modified 7 years, 5 months ago by withhwasoon.
    Thread Starter withhwasoon

    (@withhwasoon)

    7 years, 5 months ago

    I am just a helper for updating a couple of things for my friend website.
    And she use godaddy service to manage her website.

    It will be grateful if anyone can show me the direction.
    Thank you deeply.

    lorro

    (@lorro)

    7 years, 5 months ago

    Go to Dashboard > Plugins. Can you see WooCommerce in the list of plugins? If so it may have an “update” link alongside. If so, no need to install it, it is already installed. Just update it. Please say what you see.

    Plugin Support RK a11n

    (@riaanknoetze)

    7 years, 5 months ago

    For a guide on how to manually disable (and delete) a plugin using FTP, have a look at the following guide: https://www.webhostinghero.com/manually-disable-wordpress-plugins/

Viewing 5 replies - 1 through 5 (of 5 total)
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