Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
@themefic While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.
If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.
Thankfully are other ways to get information you need:
You get the idea.
We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.
When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.
@jdembowski I think we did not ask the login here, we request our user to contact us via our form. (The link I shared in my comment). Is that a problem? If so, how can we get to know more about the problem?
Hello
Apologies for late reply. Are you still facing the issue? Kindly let us know.
Hello
We would like to know if there is any update on this? If the issue is solved, can we mark this support as resolved?
As there is no response from you, we are resolved this support, if u need anything in the future, please let us know always!