Instant 502 error

  • Resolved zacwine

    (@zacwine)


    3 years, 5 months ago

    Occurs across 3 of 4 of our CPTs (and no WP core pages). Has occurred twice (today and once last week). Had to revert to the overnight backup, which works fine, but then we lose our day’s work. We’re not updating other plugins, the theme files, php, etc. Not a cache issue.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    3 years, 5 months ago

    What post type and/or taxonomy slugs are you trying to create?

    Any other logged errors showing up in your hosting error log that may provide some extra context of what’s going on?

    Is it when registering the content types that it happens? or when trying to use them in some way or viewing the frontend and one of the created posts?

    Thread Starter zacwine

    (@zacwine)

    3 years, 5 months ago

    Nothing changed in regards to types or slugs when the 502 started. We thought it might be shared taxonomies across different CPTs, but when we removed them, the problem persisted.

    The host says that the log isn’t showing any errors.

    It is not clear when or how it is occuring, but it’s the front-end… however, we’re using Avada and after poking around some more, it looks like a conflict between their Layouts and CPT UI. If I turn off the Avada Layout, the problem resolves… but it’s not a solution because we want to use both Layouts and CPT UI.

    What’s frustrating is that there doesn’t appear to be a triggering event. I have a ticket open with Avada as well. Any further insight?

    • This reply was modified 3 years, 5 months ago by zacwine.
    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    3 years, 5 months ago

    Not really from me. I know that we aim to keep CPTUI pretty low maintenance and do its job and do it well. That job being that it gets the content types registered for you. I’m not familiar much at all with Avada Layouts, so they would be the best place to go, for which you already have a support request open with.

    Let us know what they come up with, if anything. I’ll leave this thread open still as well just in case something is needed on our side.

Viewing 3 replies - 1 through 3 (of 3 total)
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