Title: Instance.php error
Last modified: April 1, 2020

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# Instance.php error

 *  Resolved [joyfulstyle](https://wordpress.org/support/users/joyfulstyle/)
 * (@joyfulstyle)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/instance-php-error/)
 * Hello,
    my website use wordpress 5.4, and from the last cloudinary updat realese
   2.0 ver, my website return this Warning: require_once(/home13/mydomain/public_html/
   wp-content/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-
   cdn/instance.php): failed to open stream: No such file or directory in /home13/
   mydomain/public_html/wp-content/plugins/cloudinary-image-management-and-manipulation-
   in-the-cloud-cdn/cloudinary.php on line 37
 * How can i fix this?
 * Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/)
 * (@erwincloudinary)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/instance-php-error/#post-12614013)
 * Hi Joyfulstyle,
 * I’m Erwin from Cloudinary, thanks for reaching out to us on this.
    I just tried
   to install 5.4 with the latest Cloudinary v2 plugin and unable to reproduce this.
   Can you try and make sure the mentioned file exist? Please try to run listing
   below and share the result:
 * `ls -ltr /home13/mydomain/public_html/wp-content/plugins/cloudinary-image-management-
   and-manipulation-in-the-cloud-cdn/cloudinary.php`
 * Looking forward to your response.
 * Regards,
    Erwin Lukas
 *  Thread Starter [joyfulstyle](https://wordpress.org/support/users/joyfulstyle/)
 * (@joyfulstyle)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/instance-php-error/#post-12614101)
 * Hi Erwin,
    Thank you for the fast answer.
 * After the fatal error my plugin doesn’t activate anymore, only showing the error
   line. However, after uninstalling and reinstall the plugin, works perfectly,the
   only problem is this: my photos are detacched from my products. Any chance to
   auto reattache ?
 * Thank you,
    Joyfulstyle
 *  Plugin Support [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/)
 * (@erwincloudinary)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/instance-php-error/#post-12614123)
 * Hi Joyfulstyle,
 * Glad to hear that the plugin works now.
    Regarding the photos are detached from
   your product, can you share more information on this? Can you share screenshot
   and other information for me to reproduce this? If don’t feel comfortable sharing
   this information here, please feel free to open a ticket with all the details
   on our [support portal](https://support.cloudinary.com/hc/en-us/requests/new)
 * Looking forward to your response.
 * Regards,
    Erwin Lukas

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Instance.php error’ is closed to new replies.

 * ![](https://ps.w.org/cloudinary-image-management-and-manipulation-in-the-cloud-
   cdn/assets/icon-256x256.png?rev=2377259)
 * [Cloudinary - Deliver Images and Videos at Scale](https://wordpress.org/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/)
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 * 3 replies
 * 2 participants
 * Last reply from: [Erwin @ Cloudinary](https://wordpress.org/support/users/erwincloudinary/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/instance-php-error/#post-12614123)
 * Status: resolved