Support » Themes and Templates » Installing Theme from uploaded zip file: NOT WORKING

  • Hi all,

    Could someone please help me out in the most simple way possible..

    I am trying to upload these two themes(multiple times) :

    but I recieve an error saying :
    Unpacking the package…
    Installing the theme…
    Destination folder already exists. /home8/samantq0/public_html/wp-content/themes/wp-content/
    Theme install failed.

    as well as :

    Broken Themes

    The following themes are installed but incomplete. Themes must have a stylesheet and a template.
    Name Description
    wp-content Stylesheet is missing.

    I would greatly appreciate if someone could take the time to help me out.

    Thank you !

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Ipstenu (Mika Epstein)


    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    It sounds like at least one time your upload kind of worked.

    Go in via FTP and delete those folders from public_html/wp-content/themes/wp-content/

    Hey Ipstenu,

    Thanks so much for that info!

    It definitely worked but then when I went to activate the theme the sentence below showed up :

    The active theme is broken. Reverting to the default theme.

    Dion Hulse


    Lead Developer

    The zip file from is incompatible with the zip uploader for a start, as it contains more than just the theme, it’s got plugins included as well.

    Ideally the zip uploader needs to give you a better error message in the case where it’s received a incompatible archive, which it’s not currently doing. There’s a trac ticket to get that fixed somewhere..

    You’ll need to upload the files from the zip manually via FTP

    Hi Dion,

    Very much appreciated the help!

    I will try that and see how I go…

    Have a lovely day or night.


Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Installing Theme from uploaded zip file: NOT WORKING’ is closed to new replies.