Title: Installing Theme Failed Last modified: August 20, 2016 --- # Installing Theme Failed * Resolved [Vik Sintus](https://wordpress.org/support/users/vik-sintus/) * (@vik-sintus) * [13 years, 2 months ago](https://wordpress.org/support/topic/installing-theme-failed/) * Hello there, I am new to wordPress, and I install it in a subdomain…everything went well … the dashboard looks very pretty and try to install one of the designs from the themes but it showing error as shown below * ``` Installing Theme: Custom Community 1.14 Downloading install package from http://wordpress.org/extend/themes/download/custom-community.1.14.zip… Warning: touch() [function.touch]: SAFE MODE Restriction in effect. The script whose uid is 10094 is not allowed to access /tmp owned by uid 0 in /var/www/vhosts/cottagesfortwo.com/subdomains/phillipisland/httpdocs/wp-admin/includes/file.php on line 179 Warning: unlink() [function.unlink]: SAFE MODE Restriction in effect. The script whose uid is 10094 is not allowed to access /tmp owned by uid 0 in /var/www/vhosts/cottagesfortwo.com/subdomains/phillipisland/httpdocs/wp-admin/includes/file.php on line 493 Download failed. Destination directory for file streaming does not exist or is not writable. ``` * help please Viewing 10 replies - 1 through 10 (of 10 total) * [Rajesh Soni](https://wordpress.org/support/users/rajeshsoni/) * (@rajeshsoni) * [13 years, 2 months ago](https://wordpress.org/support/topic/installing-theme-failed/#post-3545768) * You have to ask your hosting service provider to disable “Safe Mode”. * Thread Starter [Vik Sintus](https://wordpress.org/support/users/vik-sintus/) * (@vik-sintus) * [13 years, 2 months ago](https://wordpress.org/support/topic/installing-theme-failed/#post-3545779) * uh, thanks Rajesh I actually can access that part of the server but I am not sure which folder should I change or disable the safe mode. Is it the httpdocs folder? * the **httpdocs** folder of my subdomain have this **rwx r-x—** which the **owner** able to **r**ead **w**rite and e**x**ecute * **group** able to **r**ead and e**x**ecute * for the **other** not able to do anything thanks for helping * [Rajesh Soni](https://wordpress.org/support/users/rajeshsoni/) * (@rajeshsoni) * [13 years, 2 months ago](https://wordpress.org/support/topic/installing-theme-failed/#post-3545781) * > Warning: touch() [function.touch]: SAFE MODE Restriction in effect. The script > whose uid is 10094 is not allowed to access **/tmp** owned by uid 0 in /var/ > www/vhosts/cottagesfortwo.com/subdomains/phillipisland/httpdocs/wp-admin/includes/ > file.php on line 179 * You need to set permissions to allow **group** to **write** to **/tmp** as well as **httpdocs** * And also make sure **uid 10094** is in the group that has write access to those folders. * Thread Starter [Vik Sintus](https://wordpress.org/support/users/vik-sintus/) * (@vik-sintus) * [13 years, 2 months ago](https://wordpress.org/support/topic/installing-theme-failed/#post-3545782) * I will do that and will let you know thanks * Thread Starter [Vik Sintus](https://wordpress.org/support/users/vik-sintus/) * (@vik-sintus) * [13 years, 2 months ago](https://wordpress.org/support/topic/installing-theme-failed/#post-3545849) * Hello Rajesh I stil have no luck, I don’t have any folder named **tmp** in my whole entire file structure and also I don’t have **uid 10094** as I am the only one who can access the control panel area of my server. * When I opened the **/httpdocs/wp-admin/includes/file.php** line 179 and it surrounding neighborhood it looks like this * ``` $filename = preg_replace('|\..*$|', '.tmp', $filename); $filename = $dir . wp_unique_filename($dir, $filename); touch($filename); return $filename; ``` * and the exact line 179 the **touch($filename);** bit * and the same goes to the line 493 of the error * ``` if ( is_wp_error( $response ) ) { unlink( $tmpfname ); return $response; } ``` * and the **unlink( $tmpfname );** is on the exact line of 493 thank you for your help * [Rajesh Soni](https://wordpress.org/support/users/rajeshsoni/) * (@rajeshsoni) * [13 years, 2 months ago](https://wordpress.org/support/topic/installing-theme-failed/#post-3545857) * /tmp is a special folder. * You would have to involve your hosting provider (or someone else who administers/ manages your server). * Thread Starter [Vik Sintus](https://wordpress.org/support/users/vik-sintus/) * (@vik-sintus) * [13 years, 2 months ago](https://wordpress.org/support/topic/installing-theme-failed/#post-3545864) * Thank you Rajesh, it must be Sunday, the hosting companies only have automated answers. Maybe they can help me with the /tmp folder tommorow, will inform you what happen next, for sure * [Dinesh Sharma](https://wordpress.org/support/users/dinesh-sharma/) * (@dinesh-sharma) * [13 years, 2 months ago](https://wordpress.org/support/topic/installing-theme-failed/#post-3545975) * Same issue on my wordpress site [http://www.songshelpline.com](http://www.songshelpline.com) * Thread Starter [Vik Sintus](https://wordpress.org/support/users/vik-sintus/) * (@vik-sintus) * [13 years, 2 months ago](https://wordpress.org/support/topic/installing-theme-failed/#post-3546002) * Hello Rajesh, just to let you know I followed your instruction about the hosting provider an now my problem is resolved thanks again. My hosting provider did not provide the wordpress friendly environment, but they gladly do it for me at no extra charge. * [@dinesh](https://wordpress.org/support/users/dinesh/) you could do the same ie talk to your hosting provider * [Rajesh Soni](https://wordpress.org/support/users/rajeshsoni/) * (@rajeshsoni) * [13 years, 2 months ago](https://wordpress.org/support/topic/installing-theme-failed/#post-3546007) * Sounds great, cheers! Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Installing Theme Failed’ is closed to new replies. ## Tags * [Failed](https://wordpress.org/support/topic-tag/failed/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 10 replies * 3 participants * Last reply from: [Rajesh Soni](https://wordpress.org/support/users/rajeshsoni/) * Last activity: [13 years, 2 months ago](https://wordpress.org/support/topic/installing-theme-failed/#post-3546007) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics