Title: Installing Theme
Last modified: July 7, 2024

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# Installing Theme

 *  Resolved [sueleigh](https://wordpress.org/support/users/sueleigh/)
 * (@sueleigh)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/installing-theme-25/)
 * My website was infected and my hosting provider wiped it clean and copied the
   clean backup to it. The backup was a cloned website and is functioning normally.
   The Divi theme is broken and I am trying to install a new version (It is working
   on three other sites.) I get this error when I go to the Install Theme tab: [An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the ](https://susanleighcarlton.com/wp-admin/themes.php)
   [support forums](https://wordpress.org/support/forums/).
   Then, when I go to the
   Upload Theme to install it goes through it’s gyrations and gets this error:
 * Installing theme from uploaded file: Divi (1).zip
 * Unpacking the package…
 * Updating the theme…
 * Removing the old version of the theme…
 * The update cannot be installed because some files could not be copied. This is
   usually due to inconsistent file permissions. footer.php
 * Theme update failed.
 * My provider checked and verified the permissions are correct.
   I don’t have much
   hair left, but I’m pulling it out. Can anyone help me?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finstalling-theme-25%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [George Appiah](https://wordpress.org/support/users/gappiah/)
 * (@gappiah)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/installing-theme-25/#post-17874637)
 * I can see you already installed the latest version of the Divi theme (4.25.2 
   as of this writing)… though it seems you still have a fair bit of configuration
   to do.
 * If you’ve successfully overcome the problem of installing the theme, then please
   mark your post as **RESOLVED**.
 * Thank you.
 *  [susanleigh](https://wordpress.org/support/users/susanleigh/)
 * (@susanleigh)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/installing-theme-25/#post-17876008)
 * The latest version is 4.26. I resolved the problem by using FTP and uploading
   a theme from a working website.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Installing Theme’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 3 participants
 * Last reply from: [susanleigh](https://wordpress.org/support/users/susanleigh/)
 * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/installing-theme-25/#post-17876008)
 * Status: resolved

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