Title: Installing Script is Not Working.
Last modified: August 19, 2016

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# Installing Script is Not Working.

 *  Resolved [sharebear](https://wordpress.org/support/users/sharebear/)
 * (@sharebear)
 * [15 years, 2 months ago](https://wordpress.org/support/topic/installing-script-is-not-working/)
 * Hello. I think I made it all the way through the “5-minute” install steps, however,
   when I plug in the install script, which for me is “[http://www.andanzas.com/wp-admin/install.php&#8221](http://www.andanzas.com/wp-admin/install.php&#8221);
   it does not take me to an installation page. It takes me to the page it has always
   been. The host I’m using is mydomain.com. Can anyone please tell me where I’m
   going wrong? THANK YOU!!

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [kmessinger](https://wordpress.org/support/users/kmessinger/)
 * (@kmessinger)
 * [15 years, 2 months ago](https://wordpress.org/support/topic/installing-script-is-not-working/#post-1954521)
 * The name servers are not pointing correctly or more likely your host just changed
   them or you did. 8-24 hours to populate.
 * You normally could check this by signing into your account with mydomain.com 
   and check the status of your domain.
 * Or the host needs to take out the index.html file so the php file will work correctly.
 *  Thread Starter [sharebear](https://wordpress.org/support/users/sharebear/)
 * (@sharebear)
 * [15 years, 2 months ago](https://wordpress.org/support/topic/installing-script-is-not-working/#post-1954525)
 * Thank you for responding.
 * Do you know what to change the name servers to in order to make this work? When
   I checked, there were 3 name servers — NS1.MYDOMAIN.COM, NS2.MYDOMAIN.COM, and
   NS3.MYDOMAIN.COM. Does that sound right to you?
 * OR, how should I take out the index.html file? Is this something that is done
   in Filezilla?
 * Thank you.
 *  [kmessinger](https://wordpress.org/support/users/kmessinger/)
 * (@kmessinger)
 * [15 years, 2 months ago](https://wordpress.org/support/topic/installing-script-is-not-working/#post-1954596)
 * The name servers sound correct to me. I know nothing about filezilla. But if 
   you can see the index.html file just change its name.
 *  [Alwyn Botha](https://wordpress.org/support/users/123milliseconds/)
 * (@123milliseconds)
 * [15 years, 2 months ago](https://wordpress.org/support/topic/installing-script-is-not-working/#post-1954701)
 * >>Or the host needs to take out the index.html file so the php file will work
   correctly.
 * YES done in filezilla; in the folder you installed wordpress find that index.
   htm or index.html and delete it if found
 *  Thread Starter [sharebear](https://wordpress.org/support/users/sharebear/)
 * (@sharebear)
 * [15 years, 2 months ago](https://wordpress.org/support/topic/installing-script-is-not-working/#post-1954792)
 * I think the problem was, in fact, the name servers, which SHOULD HAVE been ns1.
   mydomainwebhost.com etc. I also deleted the index.html file. Thank you for your
   help! I’m one step closer!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Installing Script is Not Working.’ is closed to new replies.

## Tags

 * [install.php](https://wordpress.org/support/topic-tag/install-php/)

 * In: [Installing WordPress](https://wordpress.org/support/forum/installation/)
 * 5 replies
 * 3 participants
 * Last reply from: [sharebear](https://wordpress.org/support/users/sharebear/)
 * Last activity: [15 years, 2 months ago](https://wordpress.org/support/topic/installing-script-is-not-working/#post-1954792)
 * Status: resolved

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