Title: Installing plugin breaks Gravity Forms
Last modified: August 31, 2016

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# Installing plugin breaks Gravity Forms

 *  Resolved [INNOVOT](https://wordpress.org/support/users/innovot/)
 * (@innovot)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/installing-plugin-breaks-gravity-forms/)
 * Hello:
 * without the plugin installed we are able to view our G/F entries, but as soon
   as we install, then all of the form entries disappear. They are there as the 
   counter shows correctly. If we de-activate and delete the plugin they reappear.
   Any thoughts as to why this is happening ?
 * Thank you.
 * [https://wordpress.org/plugins/redis-cache/](https://wordpress.org/plugins/redis-cache/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Till Krüss](https://wordpress.org/support/users/tillkruess/)
 * (@tillkruess)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/installing-plugin-breaks-gravity-forms/#post-6985129)
 * After you install and enabled the Redis Object Cache, try flushing the entire
   cache right away:
 *     ```
       redis-cli flushdb
       ```
   
 *  Thread Starter [INNOVOT](https://wordpress.org/support/users/innovot/)
 * (@innovot)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/installing-plugin-breaks-gravity-forms/#post-6985134)
 * Hello Till,
 * Unfortunately that has not made any difference. Where best to start to try and
   help debug it for you ?
 * Thanks
 *  Plugin Author [Till Krüss](https://wordpress.org/support/users/tillkruess/)
 * (@tillkruess)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/installing-plugin-breaks-gravity-forms/#post-6985137)
 * I would recommend to ask the Gravity Forms support team if they can confirm it’s
   working with an Object Cache. This plugin only uses the existing WordPress Object
   Cache API and should cause any plugin specific trouble as long as the plugin 
   uses the API correctly.
 *  Thread Starter [INNOVOT](https://wordpress.org/support/users/innovot/)
 * (@innovot)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/installing-plugin-breaks-gravity-forms/#post-6985211)
 * Response from a GF developer
 * > The entry list and detail pages do not use any type of caching. All the data
   > is read directly from the wp_rg_lead and wp_rg_lead_detail tables on demand
   > when the page is loaded, so object caching really shouldn’t be creating any
   > problems here. I hope this helps you/him in troubleshooting this.
 * Any thoughts on troubleshooting ?
 *  Plugin Author [Till Krüss](https://wordpress.org/support/users/tillkruess/)
 * (@tillkruess)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/installing-plugin-breaks-gravity-forms/#post-6985212)
 * I’d have your web developer take a closer look at the source and debug it to 
   find the issue.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Installing plugin breaks Gravity Forms’ is closed to new replies.

 * ![](https://ps.w.org/redis-cache/assets/icon-256x256.gif?rev=2568513)
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 * 5 replies
 * 2 participants
 * Last reply from: [Till Krüss](https://wordpress.org/support/users/tillkruess/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/installing-plugin-breaks-gravity-forms/#post-6985212)
 * Status: resolved