Title: Installing Plug-ins Last modified: August 19, 2016 --- # Installing Plug-ins * Resolved [Blondierandi](https://wordpress.org/support/users/blondierandi/) * (@blondierandi) * [16 years, 5 months ago](https://wordpress.org/support/topic/installing-plug-ins/) * When I try to install a plug-in It takes me to a page called “Connection information” * It gives me * Hostname: (gives an IP address) Username: (the user name we use for our hosting) Password: (wants this) * Is it at all related to the hosting company?? How do I find out the password? Viewing 15 replies - 1 through 15 (of 23 total) 1 [2](https://wordpress.org/support/topic/installing-plug-ins/page/2/?output_format=md) [→](https://wordpress.org/support/topic/installing-plug-ins/page/2/?output_format=md) * [a_johnson](https://wordpress.org/support/users/a_johnson/) * (@a_johnson) * [16 years, 5 months ago](https://wordpress.org/support/topic/installing-plug-ins/#post-1343538) * Which plugin? I haven’t had that experience yet. * Thread Starter [Blondierandi](https://wordpress.org/support/users/blondierandi/) * (@blondierandi) * [16 years, 5 months ago](https://wordpress.org/support/topic/installing-plug-ins/#post-1343539) * Lol the one you told me to add in my other thread. WP Unformatted * [a_johnson](https://wordpress.org/support/users/a_johnson/) * (@a_johnson) * [16 years, 5 months ago](https://wordpress.org/support/topic/installing-plug-ins/#post-1343540) * I use that plugin on many sites and haven’t seen that message. Can you download it locally then unzip it then upload it to the plugins directory via FTP? * THEN, when you go to your admin panel, you will see the plugin, unactivated. Activate it and see if you can use it without that message. * Thread Starter [Blondierandi](https://wordpress.org/support/users/blondierandi/) * (@blondierandi) * [16 years, 5 months ago](https://wordpress.org/support/topic/installing-plug-ins/#post-1343541) * Can you ask your question more simply, I’m not that savvy with tech language. * I think it’s a WordPress page, not anything to do with the plug-in * [a_johnson](https://wordpress.org/support/users/a_johnson/) * (@a_johnson) * [16 years, 5 months ago](https://wordpress.org/support/topic/installing-plug-ins/#post-1343542) * I’m taking off so I might be leaving you hanging here. * Download the plugin to your computer. It will be a .zip file. Double click it and it will expand into a folder. * Open your FTP client and upload the folder to the plugins directory in your web site’s web space. If you don’t know how to do this, try logging in to your web hosting companies control panel. They might have a FTP uploader built in to the control panel. * THEN, when you go to your WordPress admin panel, you will see the plugin, unactivated. Activate it and see if you can use it without that message. * Thread Starter [Blondierandi](https://wordpress.org/support/users/blondierandi/) * (@blondierandi) * [16 years, 5 months ago](https://wordpress.org/support/topic/installing-plug-ins/#post-1343543) * It won’t let me upload it on WordPress I get this message “Unable to upload to[ part of my website URL] Is its parent directory writable by the server?” * My hosting company does not have an FTP uploader built into it. * Thread Starter [Blondierandi](https://wordpress.org/support/users/blondierandi/) * (@blondierandi) * [16 years, 5 months ago](https://wordpress.org/support/topic/installing-plug-ins/#post-1343547) * Okay I got past the FTP page and NOW it says * Warning: touch() [function.touch]: Unable to create file E:\inetpub\vhosts\onlinecaring. com\httpdocs/wp-content/wp-unformatted.1.1.zip because Permission denied in E:\ inetpub\vhosts\onlinecaring.com\httpdocs\wp-admin\includes\file.php on line 175 * Download failed. Could not create Temporary file * Yikes, there is a hurdle every step of the way. * [a_johnson](https://wordpress.org/support/users/a_johnson/) * (@a_johnson) * [16 years, 5 months ago](https://wordpress.org/support/topic/installing-plug-ins/#post-1343553) * I’m back for a few. According to your error, it looks like you uploaded the zip file, not the unzipped ditrectory? * Thread Starter [Blondierandi](https://wordpress.org/support/users/blondierandi/) * (@blondierandi) * [16 years, 5 months ago](https://wordpress.org/support/topic/installing-plug-ins/#post-1343554) * I did in the first of the two. Then I tried it unzipped as a .php file and the same error came up. * THEN I tried it through the “Install Now” button. I got past the “Connection Information” page and then the second message came up * [a_johnson](https://wordpress.org/support/users/a_johnson/) * (@a_johnson) * [16 years, 5 months ago](https://wordpress.org/support/topic/installing-plug-ins/#post-1343573) * After you unzip it, you will have a folder. Upload that folder in it’s entirety to the plugins directory. * Thread Starter [Blondierandi](https://wordpress.org/support/users/blondierandi/) * (@blondierandi) * [16 years, 5 months ago](https://wordpress.org/support/topic/installing-plug-ins/#post-1343574) * Under the Upload Section next to search? * I did and I got the first message. * Thread Starter [Blondierandi](https://wordpress.org/support/users/blondierandi/) * (@blondierandi) * [16 years, 5 months ago](https://wordpress.org/support/topic/installing-plug-ins/#post-1343579) * Unable to create directory /home/ranked1/public_html/caring/wp-content/uploads/ 2010/01. Is its parent directory writable by the server * [a_johnson](https://wordpress.org/support/users/a_johnson/) * (@a_johnson) * [16 years, 5 months ago](https://wordpress.org/support/topic/installing-plug-ins/#post-1343592) * You have to upload via FTP, not the media uploader. This process is done outside of WordPress. * Thread Starter [Blondierandi](https://wordpress.org/support/users/blondierandi/) * (@blondierandi) * [16 years, 5 months ago](https://wordpress.org/support/topic/installing-plug-ins/#post-1343596) * Where can I do that? My Hosting Company does not have an FTP uploader * [a_johnson](https://wordpress.org/support/users/a_johnson/) * (@a_johnson) * [16 years, 5 months ago](https://wordpress.org/support/topic/installing-plug-ins/#post-1343600) * You can download a FTP client or use FireFTP for FireFox. Your web hosting company will have instructions on how to do that. What is your web host? Viewing 15 replies - 1 through 15 (of 23 total) 1 [2](https://wordpress.org/support/topic/installing-plug-ins/page/2/?output_format=md) [→](https://wordpress.org/support/topic/installing-plug-ins/page/2/?output_format=md) The topic ‘Installing Plug-ins’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 23 replies * 2 participants * Last reply from: [Blondierandi](https://wordpress.org/support/users/blondierandi/) * Last activity: [16 years, 5 months ago](https://wordpress.org/support/topic/installing-plug-ins/page/2/#post-1343866) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics