Support » Installing WordPress » Installing php: browser wants to save file instead of running

  • Howdy all,

    I have spent considerable time trying to figure out this problem because it seems so basic, and yet I have been unable to find a solution. Essentially when I try to run the install routine the browser acts like I am trying to download an unrecognized file (i.e. the “save or open this file� button).

    The install I am trying to run is here:

    It seems to me that I either need to have something installed or that I need to change a setting. Any help would be greatly appreciated.

    Best, John

Viewing 5 replies - 1 through 5 (of 5 total)
  • It doesn’t look like your host supports installing your own PHP software, the personal plan says it includes a blog but it sounds like something proprietary to them:

    That site didn’t exactly inspire me with confidence with the lack of details and the stock photos around the place, so you may want to look for another host.

    Sorry, my mistake, I meant that I can’t install WordPress, the file I go to is install.php, and it doesn’t run in my browser. My webhost is, they see to do a nice job. They provide PHP version 4.3.10 and MySQL version 4.0.25-standard.

    Should I repost my request with a more accurate title?

    Boy, I just feel so dense about this whole thing! – John

    Your post was clear so no need to repost.

    What plan do you have there? I assumed you were using for your hosting as a traceroute to your site ends up at so affordable host must be a reseller or something.

    I was having this problem when I upgraded one of my several WP installs. I copied files over, but did NOT run the upgrade.php.

    If this is a new install, dunno…if it’s an upgrade, try running the above file. It fixed my problem.


    Sasha from Superb Internet here. Just to clarify, our personal shared hosting accounts allow PHP applications and many of our clients have installed and use WordPress. We do offer in house blog software for customers who are not comfortable installing their own app.

    Superb has been in business for 9 years, and has a huge range of services, everything from domain registration to multi-location server clusters.



Viewing 5 replies - 1 through 5 (of 5 total)
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