Title: Installing Facebook Pixel plugin troubleshooting
Last modified: September 23, 2020

---

# Installing Facebook Pixel plugin troubleshooting

 *  Resolved [owest123](https://wordpress.org/support/users/owest123/)
 * (@owest123)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/installing-facebook-pixel-plugin-troubleshooting/)
 * Hi,
    I would like to link up Facebook Pixel to my company’s website. I’ve followed
   the Facebook guide step-by-step, ensured that the plugin is activated. I’m currently
   operating on WordPress 5.5.1. The plugin version is 2.2.0. The current activity
   tracker when attempting to send a test request to the website claims it is Active
   and has a green circle.
 * The issue occurs when I press “Continue” to move on from the Verify connection
   stage to Set up events. The error is rather nondescript and I have not found 
   anything when Googling the issue. It reads:
 * `There was an error while connecting your WordPress account. Please try again
   later.`
 * I’ve ensured the client ID is the same as the WordPress Pixel setup wizard says.
   I do not use the Conversion API (so the access token field is empty) and I use
   Advanced Matching.
 * EDIT: I’ve been trying to verify it over the course of around an hour so far.
   I will try again at a later hour.
 * EDIT 2: I currently have an analyst role in the Facebook Ad Manager account. 
   It may be an important criteria.
    -  This topic was modified 5 years, 10 months ago by [owest123](https://wordpress.org/support/users/owest123/).
    -  This topic was modified 5 years, 10 months ago by [owest123](https://wordpress.org/support/users/owest123/).

Viewing 1 replies (of 1 total)

 *  Thread Starter [owest123](https://wordpress.org/support/users/owest123/)
 * (@owest123)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/installing-facebook-pixel-plugin-troubleshooting/#post-13444994)
 * It seems that the error has been fixed. It was only a matter of the wizard erroring
   out. A refresh of the Facebook Pixel site shows that the Pixel is appropriately
   installed.

Viewing 1 replies (of 1 total)

The topic ‘Installing Facebook Pixel plugin troubleshooting’ is closed to new replies.

 * ![](https://ps.w.org/official-facebook-pixel/assets/icon.svg?rev=3158868)
 * [Meta pixel for WordPress](https://wordpress.org/plugins/official-facebook-pixel/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/official-facebook-pixel/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/official-facebook-pixel/)
 * [Active Topics](https://wordpress.org/support/plugin/official-facebook-pixel/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/official-facebook-pixel/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/official-facebook-pixel/reviews/)

## Tags

 * [installation](https://wordpress.org/support/topic-tag/installation/)
 * [troubleshooting](https://wordpress.org/support/topic-tag/troubleshooting/)
 * [verification](https://wordpress.org/support/topic-tag/verification/)
 * [verify](https://wordpress.org/support/topic-tag/verify/)

 * 1 reply
 * 1 participant
 * Last reply from: [owest123](https://wordpress.org/support/users/owest123/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/installing-facebook-pixel-plugin-troubleshooting/#post-13444994)
 * Status: resolved