Title: Installer.php Blank Page Last modified: August 21, 2016 --- # Installer.php Blank Page * Resolved [kittersa](https://wordpress.org/support/users/kittersa/) * (@kittersa) * [12 years, 5 months ago](https://wordpress.org/support/topic/installerphp-blank-page/) * Hello, I am looking to replace my old WordPress site with my new local site. I have transferred the Installer.php and the Package file onto my server but when I type in [http://www.mysite.com/installer.php](http://www.mysite.com/installer.php) I get a blank page. I’ve tried digging around the web to find a solution but have had no such luck. I am using Justhost * Any Ideas? * Thanks in advance * [http://wordpress.org/plugins/duplicator/](http://wordpress.org/plugins/duplicator/) Viewing 11 replies - 1 through 11 (of 11 total) * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [12 years, 5 months ago](https://wordpress.org/support/topic/installerphp-blank-page/#post-4359605) * Hey Kittersa, * Here is a helpful section on the FAQs page: -> Browse to: [http://lifeinthegrid.com/duplicator-faq](http://lifeinthegrid.com/duplicator-faq)- > Find section: “2. Installer=> I get errors, plain/text or a download prompt when browsing to the installer?” * Hope that helps! * Thread Starter [kittersa](https://wordpress.org/support/users/kittersa/) * (@kittersa) * [12 years, 5 months ago](https://wordpress.org/support/topic/installerphp-blank-page/#post-4359626) * I’ve tried this and unfortunately all it does is save the Installer in my downloads when visit aaronkitney.com/installer.php * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [12 years, 5 months ago](https://wordpress.org/support/topic/installerphp-blank-page/#post-4359661) * Try this. Open the installer.php file with a text editor, and at the very first line type: * > die(“testing page”); * Browse to the file again. If you see the text “testing page” then something might be corrupt in the installer file and you might have to recreate the package and installer file. * If the page is still blank then something might be misconfigured in your web server where it is not processing PHP files correctly. You will need to contact your host for a fix if that is the case… * Thread Starter [kittersa](https://wordpress.org/support/users/kittersa/) * (@kittersa) * [12 years, 5 months ago](https://wordpress.org/support/topic/installerphp-blank-page/#post-4359717) * My old site isn’t even working now, I deleted the installer and package but it just downloads a file, it has thrown everything off. * Do you have any ideas? * Thread Starter [kittersa](https://wordpress.org/support/users/kittersa/) * (@kittersa) * [12 years, 5 months ago](https://wordpress.org/support/topic/installerphp-blank-page/#post-4359726) * dw I’ve fixed the downloading file issue. Trying to get Duplicator working still * Thread Starter [kittersa](https://wordpress.org/support/users/kittersa/) * (@kittersa) * [12 years, 5 months ago](https://wordpress.org/support/topic/installerphp-blank-page/#post-4359750) * Solved the issue. I deactivated all the plugins on my local site then Duplicated and uploaded the files again. * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [12 years, 5 months ago](https://wordpress.org/support/topic/installerphp-blank-page/#post-4359762) * That good to hear! Thanks for the update. * [sumoboy](https://wordpress.org/support/users/sumoboy/) * (@sumoboy) * [12 years, 4 months ago](https://wordpress.org/support/topic/installerphp-blank-page/#post-4359839) * Just went through a similar situation but instead of deactivating all the plugin’s, just w3-cache only before creating a package. * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [12 years, 4 months ago](https://wordpress.org/support/topic/installerphp-blank-page/#post-4359841) * Thanks for the feedback sumoboy! * [cowtowncreative](https://wordpress.org/support/users/cowtowncreative/) * (@cowtowncreative) * [12 years, 1 month ago](https://wordpress.org/support/topic/installerphp-blank-page/#post-4359860) * I’ve been at a major site move for about 3 hours with duplicator and still can’t get it to work. I moved the installer and package over. I access the installer. php page just fine and enter in all database information. I test the connection, which is successful, and start the process. It goes for about a minute and then I get a blank page. When I enter the URL of the site, all I see is a prompt to register a new WordPress site. * Any idea what I’m doing wrong?? * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [12 years, 1 month ago](https://wordpress.org/support/topic/installerphp-blank-page/#post-4359861) * Hey cowtowncreative, * Your probably experiencing timeout restriction on your host… Is this a budget/ shared hosting environment? * Checkout this section on the FAQs I believe it may help with this issue: -> Browse to: [http://lifeinthegrid.com/duplicator-faq](http://lifeinthegrid.com/duplicator-faq)- > Find section: “3. Troubleshoot=> Timeout Issues” * You may have to try the manual extraction mode under the advanced section on step 1 of the installer.php * Hope that helps! Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Installer.php Blank Page’ is closed to new replies. * ![](https://ps.w.org/duplicator/assets/icon-256x256.png?rev=2906985) * [Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More](https://wordpress.org/plugins/duplicator/) * [Frequently Asked Questions](https://wordpress.org/plugins/duplicator/#faq) * [Support Threads](https://wordpress.org/support/plugin/duplicator/) * [Active Topics](https://wordpress.org/support/plugin/duplicator/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/duplicator/unresolved/) * [Reviews](https://wordpress.org/support/plugin/duplicator/reviews/) ## Tags * [Blank](https://wordpress.org/support/topic-tag/blank/) * [installer](https://wordpress.org/support/topic-tag/installer/) * [installer.php](https://wordpress.org/support/topic-tag/installer-php/) * [page](https://wordpress.org/support/topic-tag/page/) * 11 replies * 4 participants * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * Last activity: [12 years, 1 month ago](https://wordpress.org/support/topic/installerphp-blank-page/#post-4359861) * Status: resolved