Title: Installer not responding
Last modified: August 30, 2016

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# Installer not responding

 *  Resolved [johnchapman2014](https://wordpress.org/support/users/johnchapman2014/)
 * (@johnchapman2014)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/installer-not-responding/)
 * installer.php does not respond. system log shows following error:
 * Not Found
 * The requested URL /error/HTTP_BAD_GATEWAY.html.var was not found on this server.
 * John Chapman
 * [https://wordpress.org/plugins/duplicator/](https://wordpress.org/plugins/duplicator/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Thread Starter [johnchapman2014](https://wordpress.org/support/users/johnchapman2014/)
 * (@johnchapman2014)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/installer-not-responding/#post-6461118)
 * That wasn’t very informative. I’ve tried it on wp 4.2.2 and 4.3 and on Duplicator
   5.2.2 and 5.2.8. I’ve used it many times in the past to clone our live website
   to the development one without issue. Hosting co assures me no changes have been
   made to the containers or access. Reverting to the old clone directory shows 
   php working. I have recently changed from php to mysqldump, because the package
   build was timing out.
 *  Thread Starter [johnchapman2014](https://wordpress.org/support/users/johnchapman2014/)
 * (@johnchapman2014)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/installer-not-responding/#post-6461125)
 * An installer-log.txt file is created, but remains zero length.
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/installer-not-responding/#post-6461293)
 * Hey John,
 * Hmm… Never seen that one before. Bad gateway looks like an Apache error. A [quick google seems](http://stackoverflow.com/questions/3757808/no-route-matches-error-http-bad-gateway-html-var-with-method-get-while-u)
   to indicate that as well… I’m not sure to be honest?
 * Sorry, I couldn’t be of much help…
 *  Thread Starter [johnchapman2014](https://wordpress.org/support/users/johnchapman2014/)
 * (@johnchapman2014)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/installer-not-responding/#post-6461365)
 * Hi Cory,
 * is there any debug option I can turn on in the installer file to get an idea 
   of where the script is hanging/failing?
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/installer-not-responding/#post-6461403)
 * Not really apart from placing die() statements in the script. When do you get
   the BAD_GATEWAY error, when you browse to the installer or when you click build
   button?
 *  Thread Starter [johnchapman2014](https://wordpress.org/support/users/johnchapman2014/)
 * (@johnchapman2014)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/installer-not-responding/#post-6461437)
 * Hi Cory,
 * holiday intervened. The error occurs when I browse to the installer.php file.
   The build seems to work fine. The new version gives an extra warning and requires
   a check to continue.
 * I reran an earlier package that I know worked previously and that suffers the
   same fate, so that says to me my hosting co have changed something that is causing
   the problem.
 * I’ll beat them up some more. Thannks for your help.
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/installer-not-responding/#post-6461447)
 * Yep, budget hosts can change things out from under-you without notice… If you
   find out what it is let me know…
 * Cheers~

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Installer not responding’ is closed to new replies.

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 * 7 replies
 * 2 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/installer-not-responding/#post-6461447)
 * Status: resolved