Title: Installer fails: server code: 12031
Last modified: August 20, 2016

---

# Installer fails: server code: 12031

 *  Resolved [tacochamp](https://wordpress.org/support/users/tacochamp/)
 * (@tacochamp)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/installer-fails-server-code-12031/)
 * Hello,
    I’m trying to run Duplicator on my Godaddy account – I have a blank database
   setup for direct access, but the installer always fails quickly. After I get 
   this error, if I try to return to the installer.php, I just get the php text,
   as if somehow PHP was crashed and not working.
 * I would post my log, but you specifically request that we do not do so. Please
   help!
 * THanks
    Keith
 * [http://wordpress.org/extend/plugins/duplicator/](http://wordpress.org/extend/plugins/duplicator/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [tacochamp](https://wordpress.org/support/users/tacochamp/)
 * (@tacochamp)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/installer-fails-server-code-12031/#post-3567918)
 * I will add that the zip file does extract OK, all the files have been put into
   the correct directories, but it seems that running the installer somehow crashes
   PHP, when I try to go to wordpress home page , I just get:
 * <?php
    /** * Front to the WordPress application. This file doesn’t do anything,
   but loads * wp-blog-header.php which does and tells WordPress to load the theme.**
   [@package](https://wordpress.org/support/users/package/) WordPress */
 * /**
    * Tells WordPress to load the WordPress theme and output it. * * [@var](https://wordpress.org/support/users/var/)
   bool */ define(‘WP_USE_THEMES’, true);
 * /** Loads the WordPress Environment and Template */
    require(‘./wp-blog-header.
   php’);
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/installer-fails-server-code-12031/#post-3567923)
 * Hey tacochamp,
 * Here is a helpful section on the FAQs page:
    -> Browse To: [http://lifeinthegrid.com/duplicator-faq/](http://lifeinthegrid.com/duplicator-faq/)-
   > Find Section: “2. Installer” -> See Area/Question: “Why does browsing to the
   installer.php just show text/code or prompt to be downloaded?”
 * You might also contact GD and ask them why you see PHP code. The web server should
   be processing that text and you should never see any PHP logic…
 * Hope that helps!
 *  Thread Starter [tacochamp](https://wordpress.org/support/users/tacochamp/)
 * (@tacochamp)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/installer-fails-server-code-12031/#post-3567993)
 * Thanks! I have a ticket in w/ GoDaddy and will let you know. Would it help to
   see the log file or anything? The reason I think it has to do with Duplicator
   is because the installer.php loads fine, yet after running it then the PHP error
   occurs…
 * THanks
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/installer-fails-server-code-12031/#post-3568075)
 * Yeah you can submit the log file, but don’t post it here just use the help ticket
   system…

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Installer fails: server code: 12031’ is closed to new replies.

 * ![](https://ps.w.org/duplicator/assets/icon-256x256.png?rev=2906985)
 * [Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More](https://wordpress.org/plugins/duplicator/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/duplicator/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/duplicator/)
 * [Active Topics](https://wordpress.org/support/plugin/duplicator/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/duplicator/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/duplicator/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [13 years, 1 month ago](https://wordpress.org/support/topic/installer-fails-server-code-12031/#post-3568075)
 * Status: resolved