Support » Fixing WordPress » Installed 3.8.1 can't add pages or access widgets

  • Resolved nikolainuthouse

    (@nikolainuthouse)


    Installed 3.8.1 the other day and first it wiped out my theme CSS and I had to uninstall the theme and reinstall. Today I went to add a new page to the site and I get an internal server error. Same happens when I try to access widgets. Coincidence? Have never had this happen before with any sites that I have built with WordPress?

Viewing 6 replies - 1 through 6 (of 6 total)
  • esmi

    (@esmi)

    Forum Moderator

    What theme are you using? Where did you download it from?

    Theme is Virtue, downloaded it through wordpress.

    esmi

    (@esmi)

    Forum Moderator

    Please post in http://wordpress.org/support/theme/virtue

    In the meantime, try:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default theme to rule out any theme-specific problems.

    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading all files & folders – except the wp-content folder and wp-config.php & root .htaccess files – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    I don’t think it is a theme problem. I switched themes 3 different times and it acts the same way.

    esmi

    (@esmi)

    Forum Moderator

    There is no magic bullet in these situations. This is just the start of basic troubleshooting and is a process of elimination deliberately designed to locate the root cause as quickly as possible by first removing the most obvious and common culprits via a series of (often) temporary steps.

    Your theme & plugin settings are saved in your database and should be retained for future use.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
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