Title: “Installation wizard” when syncing products Last modified: July 13, 2018 --- # “Installation wizard” when syncing products * Resolved [eivron](https://wordpress.org/support/users/eivron/) * (@eivron) * [7 years, 11 months ago](https://wordpress.org/support/topic/installation-wizard-when-syncing-products/) * Hi * When I’m syncing the products and orders, often when refreshing the site (both our web store and wp-admin), the page automatically goes to the “fresh install wizard” of wordpress (where one can select the language etc). However, sometimes during the sync everything is normal and functioning, and the sync is seemingly progressing. [Here](https://imgur.com/a/uyKtcXQ) is a link to the page that’s showing up. * But since both the web store and wp-admin is unavailable for some lengths of time during the sync we need to get it fixed. * We are self-hosted with domeneshop.no, both plugins (WooCommerce and Mailchimp for WooCommerce) are fully updated (3.4.3 and 2.1.9 respectively). If you need any more information please don’t hesitate to ask. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finstallation-wizard-when-syncing-products%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 12 replies - 1 through 12 (of 12 total) * Thread Starter [eivron](https://wordpress.org/support/users/eivron/) * (@eivron) * [7 years, 11 months ago](https://wordpress.org/support/topic/installation-wizard-when-syncing-products/#post-10491104) * ``` ### WordPress Environment ### Home URL: https://www.spoeteriet.no Site URL: https://www.spoeteriet.no WC Version: 3.4.3 Log Directory Writable: ✔ WP Version: 4.9.7 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: nb_NO External object cache: – ### Server Environment ### Server Info: Apache/2.4.25 PHP Version: 7.0.30-0+deb9u1 - Vi anbefaler å bruke PHP versjon 7.2 eller nyere for større ytelse og sikkerhet. Hvordan oppgradere PHP til nyere versjon PHP Post Max Size: 128 MB PHP Time Limit: 60 PHP Max Input Vars: 1000 cURL Version: 7.52.1 OpenSSL/1.0.2l SUHOSIN Installed: – MySQL Version: 5.5.5-10.0.35-MariaDB-1~wheezy Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.3.5 WC Database Prefix: 7fs6m_ MaxMind GeoIP Database: ✔ Total database størrelse: 38.80MB Database data størrelse: 30.13MB Database indeks størrelse: 8.67MB 7fs6m_woocommerce_sessions: Data: 2.02MB + Indeks: 0.02MB 7fs6m_woocommerce_api_keys: Data: 0.02MB + Indeks: 0.03MB 7fs6m_woocommerce_attribute_taxonomies: Data: 0.02MB + Indeks: 0.02MB 7fs6m_woocommerce_downloadable_product_permissions: Data: 0.02MB + Indeks: 0.05MB 7fs6m_woocommerce_order_items: Data: 0.02MB + Indeks: 0.02MB 7fs6m_woocommerce_order_itemmeta: Data: 0.06MB + Indeks: 0.03MB 7fs6m_woocommerce_tax_rates: Data: 0.02MB + Indeks: 0.06MB 7fs6m_woocommerce_tax_rate_locations: Data: 0.02MB + Indeks: 0.03MB 7fs6m_woocommerce_shipping_zones: Data: 0.02MB + Indeks: 0.00MB 7fs6m_woocommerce_shipping_zone_locations: Data: 0.02MB + Indeks: 0.03MB 7fs6m_woocommerce_shipping_zone_methods: Data: 0.02MB + Indeks: 0.00MB 7fs6m_woocommerce_payment_tokens: Data: 0.02MB + Indeks: 0.02MB 7fs6m_woocommerce_payment_tokenmeta: Data: 0.02MB + Indeks: 0.03MB 7fs6m_woocommerce_log: Data: 0.02MB + Indeks: 0.02MB 7fs6m_commentmeta: Data: 0.02MB + Indeks: 0.03MB 7fs6m_comments: Data: 0.02MB + Indeks: 0.09MB 7fs6m_ewwwio_images: Data: 0.36MB + Indeks: 0.38MB 7fs6m_failed_jobs: Data: 0.02MB + Indeks: 0.00MB 7fs6m_itsec_distributed_storage: Data: 0.02MB + Indeks: 0.02MB 7fs6m_itsec_lockouts: Data: 0.02MB + Indeks: 0.08MB 7fs6m_itsec_log: Data: 0.02MB + Indeks: 0.03MB 7fs6m_itsec_logs: Data: 0.02MB + Indeks: 0.09MB 7fs6m_itsec_temp: Data: 0.02MB + Indeks: 0.06MB 7fs6m_links: Data: 0.02MB + Indeks: 0.02MB 7fs6m_mailchimp_carts: Data: 0.02MB + Indeks: 0.00MB 7fs6m_options: Data: 9.03MB + Indeks: 1.13MB 7fs6m_postmeta: Data: 12.17MB + Indeks: 5.14MB 7fs6m_posts: Data: 3.20MB + Indeks: 0.73MB 7fs6m_queue: Data: 0.02MB + Indeks: 0.00MB 7fs6m_revslider_css: Data: 0.13MB + Indeks: 0.00MB 7fs6m_revslider_layer_animations: Data: 0.02MB + Indeks: 0.00MB 7fs6m_revslider_navigations: Data: 0.02MB + Indeks: 0.00MB 7fs6m_revslider_sliders: Data: 0.02MB + Indeks: 0.00MB 7fs6m_revslider_slides: Data: 0.02MB + Indeks: 0.00MB 7fs6m_revslider_static_slides: Data: 0.02MB + Indeks: 0.00MB 7fs6m_snippets: Data: 0.02MB + Indeks: 0.00MB 7fs6m_termmeta: Data: 0.02MB + Indeks: 0.03MB 7fs6m_terms: Data: 0.02MB + Indeks: 0.03MB 7fs6m_term_relationships: Data: 0.38MB + Indeks: 0.23MB 7fs6m_term_taxonomy: Data: 0.02MB + Indeks: 0.03MB 7fs6m_usermeta: Data: 2.02MB + Indeks: 0.03MB 7fs6m_users: Data: 0.02MB + Indeks: 0.05MB 7fs6m_wc_download_log: Data: 0.02MB + Indeks: 0.03MB 7fs6m_wc_webhooks: Data: 0.02MB + Indeks: 0.02MB 7fs6m_woocommerce_bundled_itemmeta: Data: 0.02MB + Indeks: 0.03MB 7fs6m_woocommerce_bundled_items: Data: 0.02MB + Indeks: 0.03MB 7fs6m_yikes_easy_mc_forms: Data: 0.02MB + Indeks: 0.00MB ### Post Type Counts ### attachment: 2661 custom_css: 1 customize_changeset: 17 jetpack_migration: 2 jp_img_sitemap: 4 jp_img_sitemap_index: 2 jp_sitemap: 2 jp_sitemap_master: 2 la_block: 1 la_team_member: 4 nav_menu_item: 98 page: 21 post: 3 product: 1964 revision: 100 shop_coupon: 1 shop_order: 78 wpcf7_contact_form: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (25) ### Add From Server: av Dion Hulse – 3.3.3 Akismet Anti-Spam: av Automattic – 4.0.8 iThemes Security: av iThemes – 7.0.4 Code Snippets: av Shea Bunge – 2.10.1.1 Contact Form 7: av Takayuki Miyoshi – 5.0.2 Customizer Export/Import: av The Beaver Builder Team – 0.7 Enhanced Media Library: av wpUXsolutions – 2.6.4 Instagram Feed: av Smash Balloon – 1.9.1 WPBakery Page Builder: av Michael M - WPBakery.com – 5.4.7 Klarna Checkout for WooCommerce: av Krokedil – 1.5.2 Klarna Order Management for WooCommerce: av klarna krokedil automattic – 1.2.4 – Ikke testet med den aktive versjonen av WooCommerce Lapa Package Demo Data: av LA Studio – 1.0.0 LA-Studio Core: av LA-Studio – 1.0.0 Loco Translate: av Tim Whitlock – 2.1.4 MailChimp for WooCommerce: av MailChimp – 2.1.9 – Ikke testet med den aktive versjonen av WooCommerce Slider Revolution: av ThemePunch – 5.4.7.2 Under Construction: av WebFactory Ltd – 3.10 Widgets Control: av itthinx – 2.0.3 Woo Checkout Field Editor Pro: av ThemeHiGH – 1.2.7 WooCommerce Composite Products: av SomewhereWarm – 3.13.10 – 3.13.11 er tilgjengelig WooCommerce Email Test: av RaiserWeb – 1.10 – Ikke testet med den aktive versjonen av WooCommerce WooCommerce Product Bundles - Min/Max Items: av SomewhereWarm – 1.3.2 – Ikke testet med den aktive versjonen av WooCommerce WooCommerce Product Bundles: av SomewhereWarm – 5.7.10 – 5.7.11 er tilgjengelig WooCommerce: av Automattic – 3.4.3 WP Super Cache: av Automattic – 1.6.2 ### Settings ### API Enabled: ✔ Force SSL: – Currency: NOK (kr) Currency Position: left_space Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) composite (composite) external (external) grouped (grouped) simple (simple) variable (variable) woosb (woosb) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Butikkbase: #2055 - /nettbutikk/ Handlekurv: #1837 - /handlekurv/ Til kassen: #6 - /kasse/ Min konto: #1839 - /min-konto/ Vilkår og betingelser: #2069 - /kjopsbetingelser/ ### Theme ### Name: Lapa extension Version: 0.1 Author URL: http://www.linkedin.com/in/jørgen-hovden-230bb5116 Child Theme: ✔ Parent Theme Name: Lapa Parent Theme Version: 1.0.0 Parent Theme Author URL: http://themeforest.net/user/LA-Studio?ref=LA-Studio WooCommerce Support: ✔ ### Templates ### Overrides: lapa/woocommerce/archive-product.php versjon 3.3.0 er utdatert. Kjerneversjonen er 3.4.0 lapa/woocommerce/cart/cross-sells.php lapa/woocommerce/content-product.php versjon 3.0.0 er utdatert. Kjerneversjonen er 3.4.0 lapa/woocommerce/content-single-product.php versjon 3.0.0 er utdatert. Kjerneversjonen er 3.4.0 lapa/woocommerce/emails/customer-processing-order.php versjon - er utdatert. Kjerneversjonen er 2.5.0 lapa/woocommerce/global/quantity-input.php versjon 3.3.0 er utdatert. Kjerneversjonen er 3.4.0 lapa/woocommerce/loop/loop-end.php lapa/woocommerce/loop/loop-start.php lapa/woocommerce/loop/orderby.php lapa/woocommerce/loop/pagination.php lapa/woocommerce/loop/sale-flash.php lapa/woocommerce/myaccount/form-login.php versjon 3.3.0 er utdatert. Kjerneversjonen er 3.4.0 lapa/woocommerce/product-searchform.php lapa/woocommerce/single-product/price.php lapa/woocommerce/single-product/product-image.php lapa/woocommerce/single-product/related.php lapa/woocommerce/single-product/tabs/tabs.php lapa/woocommerce/single-product/up-sells.php Outdated Templates: ❌ Lær hvordan å oppdatere ### Composite Products ### Database Version: 3.13.10 Template Overrides: – ### Product Bundles ### Database Version: 5.7.10 Template Overrides: – ### Klarna Checkout ### Orders created via API callback: 4% (2 of 48) of all orders payed via Klarna Checkout was created via API callback during the last month. This is a fallback order creation feature. You should aim for 0%. ``` * In the logs of the plugins, this shows up; “2018-07-13T13:02:50+00:00 ERROR product_sync.error :: addStoreProduct :: 7508 :: Resource Not Found :: The requested resource could not be found. on 1432 in /home/2/s/spoeteriet/www/wp-content/plugins/ mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php” - This reply was modified 7 years, 11 months ago by [eivron](https://wordpress.org/support/users/eivron/). Reason: Added quote from log of the plugin * Plugin Support [khungate](https://wordpress.org/support/users/khungate/) * (@khungate) * [7 years, 11 months ago](https://wordpress.org/support/topic/installation-wizard-when-syncing-products/#post-10491620) * Hi [@eivron](https://wordpress.org/support/users/eivron/), thanks for reaching out and providing the information. On the surface, this sounds like it may be a caching issue. Do you happen to have any plugins or a server-side caching service e.g. Cloudflare running on your site? * Thanks, Kyle * Thread Starter [eivron](https://wordpress.org/support/users/eivron/) * (@eivron) * [7 years, 11 months ago](https://wordpress.org/support/topic/installation-wizard-when-syncing-products/#post-10491769) * I have WP Super Cache running. I will try to disable it and update this post on what happens. Thanks for the answer! * Edit: I have disabled WP Super Cache and tried to resync, but the problem is still there, the wizard still pops up regularly. What’s most annoying is that when it happens I’m stuck and can’t do ANYTHING on my site, which obviously is very very frustrating. - This reply was modified 7 years, 11 months ago by [eivron](https://wordpress.org/support/users/eivron/). Reason: Tested disabling the plugin * Thread Starter [eivron](https://wordpress.org/support/users/eivron/) * (@eivron) * [7 years, 11 months ago](https://wordpress.org/support/topic/installation-wizard-when-syncing-products/#post-10500731) * Any news on this? If I don’t get it sorted within a few days (before we go live) I would just have to disable and delete the whole plugin. I can’t risk setting it up after we go live if it keeps taking the whole site down for tens of minutes at a time. * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 11 months ago](https://wordpress.org/support/topic/installation-wizard-when-syncing-products/#post-10502563) * [@eivron](https://wordpress.org/support/users/eivron/) sorry for the radio silence on this topic but I have a question for you. When you say “the wizard still pops up regularly” – are you referring to the screenshot that has the WordPress Install screen you originally showed? * That sounds more like a load balancing issue to me – do you have anything like that configured for your server(s)? Do you have multiple servers? * Have you deleted the MailChimp plugin – and checked to see if this issue has gone away? * Thread Starter [eivron](https://wordpress.org/support/users/eivron/) * (@eivron) * [7 years, 11 months ago](https://wordpress.org/support/topic/installation-wizard-when-syncing-products/#post-10505221) * > are you referring to the screenshot that has the WordPress Install screen you > originally showed? * Yes, that is correct. * > That sounds more like a load balancing issue to me – do you have anything like > that configured for your server(s)? Do you have multiple servers? * And no on both counts (unfortunately). * I have tried deleting the MailChimp plugin, and things works perfectly then. The issue about the wizard is only present when the sync is ongoing. * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 11 months ago](https://wordpress.org/support/topic/installation-wizard-when-syncing-products/#post-10505528) * [@eivron](https://wordpress.org/support/users/eivron/) There must be a reason that the screen shows up. I’m going to take a guess that your MySQL database just might be having trouble processing the jobs in the queue – and possibly that’s why the install screen shows up ( because wordpress thinks the DB is not connected ). Are you on a shared host, a dedicated host? * Have you talked with your host about why this page shows up? I’m sure that they would be able to provide some metrics or limitations that would give us a clue on how and when this happens. Maybe they have a max number of queries per second, or per minute or per day etc that could be getting in the way? It’s hard to say– so please ask them if this is a normal issue. * Also – one other thing we can try is to disable the web based queue and use the CLI version to see if that calms things down. If you have SSH access we should give that a shot too – it’s certainly worth the effort. ( let us know if you do and we will provide instructions ). * Thread Starter [eivron](https://wordpress.org/support/users/eivron/) * (@eivron) * [7 years, 11 months ago](https://wordpress.org/support/topic/installation-wizard-when-syncing-products/#post-10507985) * So, I have talked to my host – I’m on a shared host. The max number of updates per hour are 36 000, which according to them should be more than enough, and if a plugin is trying to do more than these 36 000 something is very wrong about the plugin. * Other numbers; * max user connections: 500 max connections per hour: 36 000 max queries per hour: 360 000 * I do have ssh access, so we could try that as well. * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 11 months ago](https://wordpress.org/support/topic/installation-wizard-when-syncing-products/#post-10509571) * [@eivron](https://wordpress.org/support/users/eivron/) when you say ‘max number of updates’ what exactly do you mean there? * Yes since you have SSH access – lets give the CLI version a try. I can’t say for sure if this will solve your issue – but it’s certainly worth a try if your host is limiting you in any way. * 1. You must have [WP-CLI](https://wp-cli.org) installed on your server. * 2. You must have a php constant is set in your wp-config file of: `define("DISABLE_WP_HTTP_WORKER", true);` * 3. SSH into your machine – then run: `/usr/bin/wp --url=$YOUR_DOMAIN_URL --path =/path/to/domain_root/ queue listen` * If you’ve done everything correctly – this process will just run for a while and log things to the console as the jobs get processed. If you see this processing jobs correctly – you’re then clear to set this exact command up as a cron job every minute to assure that it’s running at all times. Not WP-CRON, but a REAL cron job on the server. * *** one thing to note, is that when you commit to using the CLI version, the jobs will not process unless that command is running – so please make sure the command is working first before adding the cron schedule. * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 10 months ago](https://wordpress.org/support/topic/installation-wizard-when-syncing-products/#post-10527657) * [@eivron](https://wordpress.org/support/users/eivron/) just pinging you back on this one – were you able to get everything handled? Do you have another update for us or should we close out this ticket? * Thread Starter [eivron](https://wordpress.org/support/users/eivron/) * (@eivron) * [7 years, 10 months ago](https://wordpress.org/support/topic/installation-wizard-when-syncing-products/#post-10527683) * Hi Ryan, * Sorry about the late reply, and thank you for your very good help this far. It seems to be working reasonably well (the plugin) at the moment, however, I haven’t tried to sync more times. Would I need to sync again in the foreseeable future( thinking here especially about plugin updates etc)? If that’s not the case then it’s most tempting to leave things as they are now. I do not think that I have enough knowledge to try and do what you wrote over here with SSH. * Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * (@ryanhungate) * [7 years, 10 months ago](https://wordpress.org/support/topic/installation-wizard-when-syncing-products/#post-10527720) * [@eivron](https://wordpress.org/support/users/eivron/) no – you should not have to sync again – unless there was trouble with your data getting into MailChimp the first time – which would be the orders, products, customers etc. * The original question you had posted here sounded very much like a database load issue or really even a site load issue that typically would not have anything to do with the plugin itself – but it’s really difficult to say what was causing that. * If you’re not experiencing this anymore – and the plugin is currently on, and syncing your data ( please check your logs for this in the plugin )… I would say we’re good 🙂 * Feel free to re-open the ticket if you feel that we’re needing to look into anything further. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘“Installation wizard” when syncing products’ is closed to new replies. * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501) * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/) * 11 replies * 3 participants * Last reply from: [ryanhungate](https://wordpress.org/support/users/ryanhungate/) * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/installation-wizard-when-syncing-products/#post-10527720) * Status: resolved