Support » Plugin: CSS & JavaScript Toolbox » Installation Stuck

  • As I’m trying to install the CJT plugin, the installation gets stuck buffering on the 3rd of the 5 install items (“Add CJT built-in authors used by templates system”).

    Our current version of WordPress is 4.5.2. Please help. We’re trying to get this working by next week for a campaign we’re running.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author wipeoutmedia

    (@wipeoutmedia)

    Hi Alison,

    Thanks for your message. I also received your email.

    From past experiences this is caused by a security plugin or overly strict .htaccess rules. Are you running a security plugin and is so, which one?

    IF you could send me the .htaccess rules as a text document to the same email address, that would be great.

    I will try to assist you further.

    Kind Regards,
    Damian Baker

    • This reply was modified 6 months, 3 weeks ago by  wipeoutmedia.

    Damian,

    Thank you for your quick reply. How do I get you the .htaccess information?

    These are all of the plugins on our site:

    Activated:
    Bottom of every post
    Brightcove video cloud
    Comment hierarchy adjust
    Comment moderation email only to author
    Contact form 7
    Css & javascript toolbox
    Duplicator
    Edit flow
    Google XML Sitemaps
    Greg’s Threaded comment numbering
    Network shared media
    Nextend
    Nextend Smart Slider 2 Full
    Organize Series
    Print-o-matic
    Relevanssi
    Relevanssi Dashboard
    Simply Exlcude
    TablePress

    Deactivated:
    Email pick up
    Feed wrangler
    Friends only
    Hello dolly
    JSON API
    Sidebar Login
    Simple Fields
    Types – complete solution for custom fields and types
    Wpml json-api
    Wpml multilingual cms
    Wpml translation management

    Plugin Author wipeoutmedia

    (@wipeoutmedia)

    Hi Alison,

    The answer as to why it is not installing seems to be leaning towards the .htaccess file.
    Can I suggest, making backup copies of this file as well as any others that may exist in folders such as the wp-admin folder.
    You would then need to move those files off the server for now.

    Then create a new .htaccess file with the default rules for WordPress as shown here: https://codex.wordpress.org/htaccess
    You can then upload the new .htaccess files onto the root of the server as well as the wp-admin folder.

    See if that allows you to install the CSS & JavaScript Toolbox plugin.
    Good luck!

    Kind Regards,
    Damian Baker

    Will we be able to add the .htaccess rules back in after installing? Will doing that make the plugin not work?

    This is an email from our engineers. Will you please address his concerns?

    I infer that the plugin developers expect that the change to the .htaccess file(s) is temporary. If so, do they expect the plugin to continue to function after we restore to our current configuration?

    Do they understand our configuration/environment? We have an AWS scale group, and modifications to the filesystem on the running machine are not allowed. Any such changes are not propagated to other members of the scale group, and are reverted when the current instance is replaced.

    I believe that the changes that FS has in these files are there to allow it to work in our configuration/environment. Have the developers compared the differences between what we have and their recommended versions? Or are they recommending that we only modify the “default” rules in our htaccess files to match the WP example? If the former, I suspect that the result is not what they expect. If the latter, help me to understand how the result of our modification to the rules is different. Bottom line: What, exactly, do they want us to do? I sent the .htaccess stuff to you. I infer that they want all removed except the one at the root. We do not have one in the /wp-admin folder.

    In any case, I am not inclined to do any of this to our current production system. We have a beta system for this “development” type of stuff.

    Steve Howes

    Plugin Author wipeoutmedia

    (@wipeoutmedia)

    Hi Alison,

    Thanks for your email.
    Your configuration looks to be customised for your environment and may need further investigation.

    I will send you an email shortly.

    Kind Regards,
    Damian Baker

Viewing 6 replies - 1 through 6 (of 6 total)
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