Support » Theme: Hatch » Installation question

  • When I downloaded the theme and cicked activate the screen went white. I logged out and logged back in to a white screen. What happened? It willnot allow me to do anything. Help ha!

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  • esmi

    (@esmi)

    Forum Moderator

    FTP into your site (or whatever file management application your host provides) & delete the /wp_content/themes/hatch folder and then update WordPress asap.

    I dont know how to do all this? All I have done in the past is log into wordpress and do all the content changing from the dashboard of wordpress. I am not web savy. All I use the website for is to show my portfolio. Any suggestions other than learning web stuff ha?!

    esmi

    (@esmi)

    Forum Moderator

    Your hosts should be able to assist you with setting up FTP software that you can use to access your site’s files & folders.

    okay thanks

Viewing 4 replies - 1 through 4 (of 4 total)
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