Installation Problems

  • Resolved droopidog

    (@droopidog)


    5 years, 3 months ago

    I had Akismet on my site until one of the recent WordPress update. Now I just purchased it and I can’t get it to install. Every time I try to install it, I get an error message that says Destination Folder Already exist. So i go to my Jetpack setting and see the folder and try ti install it there, it still won’t install. I get a message that says installation failed, manual installation. I’ve gone through WordPress and found where to put the API Key and it won’t allow me to type in the box.

    I need help, I’m getting so much spam on my site.

    Thanks

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  • Plugin Author Josh Smith

    (@procifer)

    5 years, 3 months ago

    Hi @droopidog,

    I’m sorry to hear that – we’d be happy to help get that sorted out. To avoid sharing any personal content publicly, would you mind reaching out to us here:
    http://akismet.com/contact/

    Please mention this thread when you contact us, as well as your web hosting provider, and versions of WordPress, Jetpack, and Akismet.

    Once you send us a message there, we can dig in further and try to identify the issue. If you can collect some screenshots of those messages and errors, that’ll definitely help us track it down.

    Thanks for your patience on this.

Viewing 1 replies (of 1 total)
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