Title: installation problem
Last modified: January 3, 2025

---

# installation problem

 *  Resolved [server06](https://wordpress.org/support/users/server06/)
 * (@server06)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/installation-problem-168/)
 * I can’t get past the wocommerce start screen, I say skip this step, the lights
   turn on, it stays on the screen, how can I solve the problem, what do I need 
   to do
 * theme plugin wordpress version all up to date
    -  This topic was modified 1 year, 5 months ago by [server06](https://wordpress.org/support/users/server06/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finstallation-problem-168%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [Moses M. (woo-hc)](https://wordpress.org/support/users/mosesmedh/)
 * (@mosesmedh)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/installation-problem-168/#post-18224627)
 * Hi [@server06](https://wordpress.org/support/users/server06/),
 * I understand how frustrating this can be and how it can slow down your work. 
   However, I’d like to get a clearer understanding of the specific issue you’re
   facing. Could you please record a screen video using Loom or another similar 
   platform and share it here? This will help me better understand the problem you’re
   experiencing.
 * While I wait for the screen recording, please do the following: Deactivate all
   plugins on your site except for WooCommerce, then switch to the Storefront theme.
   Try the process again to see if the issue persists or if everything works as 
   expected.
 * I look forward to your feedback.
 *  Thread Starter [server06](https://wordpress.org/support/users/server06/)
 * (@server06)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/installation-problem-168/#post-18224654)
 * you can reach my video link below
 * [https://www.canva.com/design/DAGbLtqk6AY/6DnWZtwSvRJmEHD_cs7UXw/edit?utm_content=DAGbLtqk6AY&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton](https://www.canva.com/design/DAGbLtqk6AY/6DnWZtwSvRJmEHD_cs7UXw/edit?utm_content=DAGbLtqk6AY&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton)
 *  Thread Starter [server06](https://wordpress.org/support/users/server06/)
 * (@server06)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/installation-problem-168/#post-18225417)
 * I ask for your support in solving the problem
 *  [Mahfuzur Rahman](https://wordpress.org/support/users/mahfuzurwp/)
 * (@mahfuzurwp)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/installation-problem-168/#post-18225488)
 * Hi [@server06](https://wordpress.org/support/users/server06/),
 * It seems there’s an issue fetching the list of countries. Let’s try a few quick
   steps to resolve this:
 * 1. Save Permalinks Settings:
   • Go to Settings > Permalinks in your WordPress 
   dashboard.• Click the Save Changes button (you don’t need to make any changes).
 * 2. Switch to Google Chrome:
   • If you’re using a different browser, try accessing
   your site via Google Chrome.
 * 3. Check for Errors:
   • If the issue persists, open your browser console to check
   for errors. Here’s how:• On Chrome, press F12 (or right-click and select Inspect)
   > go to the Console tab.• Look for any error messages in red.• Also, check the
   Network tab:• In the same window, go to the Network tab and reload the page.•
   Look for any failed requests (highlighted in red).
 * 4. Send Us Screenshots:
   • Take a screenshot of both the Console and Network tabs
   and share them with us.
 * Let us know how it goes!
 *  Thread Starter [server06](https://wordpress.org/support/users/server06/)
 * (@server06)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/installation-problem-168/#post-18225556)
 * I followed the steps you requested and nothing changed
 * [https://ibb.co/c2PR8Rj](https://ibb.co/c2PR8Rj)
 * [https://ibb.co/FhFV9wb](https://ibb.co/FhFV9wb)
 *  [Mahfuzur Rahman](https://wordpress.org/support/users/mahfuzurwp/)
 * (@mahfuzurwp)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/installation-problem-168/#post-18225597)
 * Hi [@server06](https://wordpress.org/support/users/server06/),
 * Thank you for the screenshots. Can you please try the following:
    1. Go to the WP admin panel and choose Settings/General, then make sure the WordPress
       Address (URL)and Site Address (URL) are HTTPS
    2. Install a plugin called [Better Search and Replace](https://wordpress.org/plugins/better-search-replace/)
       and look for `http://` and replace it with `https://`
    3. Reset the .Htaccess file. Here is a guide to doing so: [https://www.inmotionhosting.com/support/edu/wordpress/reset-the-htaccess-file-to-troubleshoot-wordpress-php-errors/](https://www.inmotionhosting.com/support/edu/wordpress/reset-the-htaccess-file-to-troubleshoot-wordpress-php-errors/)
    4. And lastly clear your browser and site cache.
 * If the issue persists, then please share the System Status Report, which you 
   can find via WooCommerce > Status > Get system report > Copy for support.
 * You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/)
   and send the link here.
 * Thank you.
 *  Thread Starter [server06](https://wordpress.org/support/users/server06/)
 * (@server06)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/installation-problem-168/#post-18225601)
 * I solved the problem, after setting https, I set cloudflare encryption to full
   and the installation was successful thank you

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘installation problem’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/)

## Tags

 * [installation problem](https://wordpress.org/support/topic-tag/installation-problem/)

 * 7 replies
 * 3 participants
 * Last reply from: [server06](https://wordpress.org/support/users/server06/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/installation-problem-168/#post-18225601)
 * Status: resolved