Title: installation issues
Last modified: October 29, 2020

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# installation issues

 *  Resolved [elemsailor](https://wordpress.org/support/users/elemsailor/)
 * (@elemsailor)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/installation-issues-54/)
 * Hello there,
 * I have activated Ultimate Member – Online by Ultimate Member version 2.1.3 in
   my admin and I can’t seem to be able to see any change being reflected in the
   admin UI so I can access the plugin settings. There’s no indication of the plugin
   in the dashboard or the user profile. My question is – is there a way to install
   the plugin manually? I do have the ultimate dashboard installed but there’s no
   indication of ultimate members under any of the sub-menus. I am particularly 
   interested in the private messaging extension which should be a huge problem 
   solver and I just want to make sure the parent plugin is installed and configured
   correctly first. Can anybody offer any help, please? Thank you! ElemSailor.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [elemsailor](https://wordpress.org/support/users/elemsailor/)
 * (@elemsailor)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/installation-issues-54/#post-13599165)
 * p.s: If the plugin has been already activated, why am I still seeing the following
   notification in the ‘ultimate dashboard’ Widgets dashboard?
 * “The Ultimate Member – Online extension requires the Ultimate Member plugin to
   be activated to work properly. You can download it here”
 *  Thread Starter [elemsailor](https://wordpress.org/support/users/elemsailor/)
 * (@elemsailor)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/installation-issues-54/#post-13599191)
 * I have installed the user profile plugin and it seems like that’s what I was 
   looking for. I would love to know if anybody could suggest a good way to incorporate
   the private messaging extension? Is there a way to use it as an email system 
   inside a portal multisite? Thank you!
 *  Plugin Author [Mykyta Synelnikov](https://wordpress.org/support/users/nsinelnikov/)
 * (@nsinelnikov)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/installation-issues-54/#post-13599201)
 * Hi [@elemsailor](https://wordpress.org/support/users/elemsailor/)
 * Please contact us here if you have questions about private messages
    [https://ultimatemember.com/contact/sales/](https://ultimatemember.com/contact/sales/)
 * Best Regards
 *  Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/)
 * (@champsupertramp)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/installation-issues-54/#post-13600869)
 * If you have purchased one of our extensions or our bundle and you need help, 
   you will need to submit a support ticket via our website as we are only allowed
   to provide support on this forum for the free plugin hosted on the wordpress.
   org website.
 * To submit a ticket, please login to our website using the email used on checkout
   and go to this page:
 *  [https://ultimatemember.com/support/ticket/](https://ultimatemember.com/support/ticket/)
 * Thank you for supporting Ultimate Member with your purchase!
 * Regards.
 *  Thread Starter [elemsailor](https://wordpress.org/support/users/elemsailor/)
 * (@elemsailor)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/installation-issues-54/#post-13603757)
 * Okay thanks a bunch!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘installation issues’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/)

## Tags

 * [extensions](https://wordpress.org/support/topic-tag/extensions/)

 * 5 replies
 * 3 participants
 * Last reply from: [elemsailor](https://wordpress.org/support/users/elemsailor/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/installation-issues-54/#post-13603757)
 * Status: resolved