Title: Installation incomplete
Last modified: September 29, 2026

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# Installation incomplete

 *  [ghayward805](https://wordpress.org/support/users/ghayward805/)
 * (@ghayward805)
 * [1 day, 6 hours ago](https://wordpress.org/support/topic/installation-incomplete-4/)
 * I am unable to get past the installation incomplete message as it won’t allow
   me attain a free license?
 * I was using the plugin, but after an update it stopped working so I tried deactivating
   with and without deleting the data and those both failed, I deleted the plug-
   in manually and re-installed and that failed, and have tried other suggestions
   I found online and nothing has corrected the issue.
 * Help!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finstallation-incomplete-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * (@wfpeter)
 * [12 hours, 33 minutes ago](https://wordpress.org/support/topic/installation-incomplete-4/#post-19033096)
 * Hi [@ghayward805](https://wordpress.org/support/users/ghayward805/), I’m sorry
   to hear that and appreciate you getting in touch.
 * I suspect a JavaScript conflict might be affecting something from loading correctly.
   That can cause an issue with completing installation or confirming the license
   key. An error may display in your [browser console](https://www.wordfence.com/help/advanced/troubleshooting/#how-to-inspect-the-browser-developer-tools-console)
   for our pages if so.
 * You can troubleshoot this by disabling **all** plugins before reinstalling Wordfence
   and reverting temporarily to a default theme to see if you’re able to complete
   installation. If you can, reenabling everything again one-by-one afterwards can
   help identify the cause.
 * If that doesn’t work, it could be worth generating a new key as they can expire
   after 24h. There’s a full written and video guide here just in case any steps
   you were taking differ from our recommendations: [https://www.wordfence.com/help/api-key/#installing-your-free-license-key](https://www.wordfence.com/help/api-key/#installing-your-free-license-key)
 * Note that your email address is used for delivery purposes of a free license 
   only and there’s no limit on how many a single email address can request.
 * Many thanks,
   Peter.

Viewing 1 replies (of 1 total)

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 * 1 reply
 * 2 participants
 * Last reply from: [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * Last activity: [12 hours, 33 minutes ago](https://wordpress.org/support/topic/installation-incomplete-4/#post-19033096)
 * Status: not resolved