Support » Installing WordPress » Installation Help *sigh* php extension problems

  • Ok, I’ve spent all day trying to figure this out and am here at my wits end! I edited the wp-config-sample.php file and renamed it to wp-config.php. Then I uploaded all the wordpress files to my web host. When I log onto my site via ftp I get the following directory tree:


    I copied all the files into the /wwwroot folder. Which is correct. In step 5 of the WordPress instructions it says:

    Step 5:
    Run the Install Script
    Using your favorite web browser, visit wp-admin/install.php within the directory into which you just installed WordPress on your web site.

    I typed my domain in:
    and all I get for a response is:


    My hosting plan supports:
    Scripting — ASP, .NET 2, Perl, CGI-Bin, PHP5
    Database — Access or MSSQL, MySQL 4.1

    I had created a database in my HELM control panel for my hosting and edited the wp-config file with the database name, username and password. So that should be correct.
    Mainly, I am wondering why IE6 keeps telling me it cannot find the page “install.php” as above. I can say that my server has no folder called “localhost”, which I am not sure is a problem. I have always used NetObjects Fusion for my web sites and I thought WordPress looked fun to try.
    I am not a coder and this may be too much for me as I have never worked with server side and database configuration.

    Any help is appreciated.

Viewing 6 replies - 1 through 6 (of 6 total)
  • It sounds like a file permission thing. Are you sure that the webserver user can read the files?

    have you run other PHP scripts on your server? If not, double check that php is configured but putting this line <?php phpinfo(); ?> in a file, call it test.php upload it to your server at root, then navigate to the file at

    if php is configured you’ll see several pages worth of data about the php configuration. if not, then we know the problem.

    I placed the below line:
    <?php phpinfo(); ?>
    in notepad exactly as shown and saved it as test.php and uploaded it to my web server in the root. When I navigated to
    I received the same:

    I’ll contact technical support for my hosting and ask if they have PHP set up.

    And, “No,” I have never run a php script on my web server.
    Thanks for a point in the right direction.

    I am having a similar problem. I get “error establishing a database” and I have checked it over & over. I don’t seem to know the problem. My domain is:

    Is it a problem that I put the files inside the folder “Blog”?

    Problem is fixed. My hosting company had not enabled PHP. Thanks for the assistance.

    mstandlee, your issue isn’t configuration of PHP on the server, your issues are probably in your config.php file. Double check that you have the correct database name, user name, and password. If they are check out correctly, then you may want to check with your host to be sure that localhost is where you are connecting to the database. I know Dreamhost that’s not the case.

    Vanth, glad you got things sorted out. It seems a lot of IIS servers don’t have PHP configure by default.

Viewing 6 replies - 1 through 6 (of 6 total)
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