Support » Plugin: Jilt for WooCommerce » Installation from advertising link without notice to the user

  • When installing a plugin by the same author, a link promoting this plugin appears on the Woocommerce orders page.

    When clicked, a message appears: ‘Do you want to recover abandoned carts?’. My client clicked yes, at no time did he get any notice that a plugin was going to be installed. The plugin was installed and later the client contacted me to ask why a new item appeared in the WordPress administration menu. After investigating, I found out that this had happened.

    It seems no honest to me to install a plugin without notifying the user correctly. Sure my client wanted to get the abandoned carts back, but if he had known that this involved installing a plugin, he would have contacted me first.

    This surprise installation of the plugin could have caused conflicts with others and even errors.

    I don’t understand the lack of transparency, it is a good plugin and really useful. It is not the type of plugin that needs to trick users into installing it.

    It doesn’t deserve the review I’m giving it, but I’m not really evaluating the plugin, but the lack of honesty and the inclusion of advertising in other plugins.

    I hope that you will reconsider the inclusion of advertising through other plugins or that at least you will add in the advertising messages the notice that a plugin is going to be installed.

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  • Plugin Support Christine, SkyVerge Support

    (@christineskyverge)

    @aidatun

    Thanks so much for your review! We strive for thoughtful and high-quality products, so your feedback here is much appreciated and really helpful! We’ve also logged your feedback for our product team for more exposure.

    Thanks!
    – Jilt Team

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