Title: Installation Failed
Last modified: May 18, 2026

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# Installation Failed

 *  Resolved [+ES](https://wordpress.org/support/users/evelynmsdesigngraphicscom/)
 * (@evelynmsdesigngraphicscom)
 * [2 weeks, 6 days ago](https://wordpress.org/support/topic/installation-failed-93/)
 * Hi+
 * I have tried to install this plugin and it says, “Installation failed: Download
   failed. cURL error 28: Connection timed out after 10002 milliseconds.” Please
   let me know why this installation failed and what I can do about that?
 * Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [Ed Alexander](https://wordpress.org/support/users/edaitpro/)
 * (@edaitpro)
 * [2 weeks, 6 days ago](https://wordpress.org/support/topic/installation-failed-93/#post-18911465)
 * “The **cURL error 28** is a connection timeout error that occurs when your server
   attempts to make a request (like downloading a plugin or theme) but the process
   takes too long and times out. This is most common in WordPress environments during
   updates or installations.”
 * This help post on wpbeginner.com covers a few possible causes for this problem
   > [https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/](https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/).
 *  Thread Starter [+ES](https://wordpress.org/support/users/evelynmsdesigngraphicscom/)
 * (@evelynmsdesigngraphicscom)
 * [2 weeks, 6 days ago](https://wordpress.org/support/topic/installation-failed-93/#post-18911472)
 * Hi+
 * Thank you for the super quick response and helpful hints. I do have other backup
   and security plugins on this site. Would those be potentially causing an issue
   with this one being installed?
 * Thanks!
 *  Plugin Author [Ed Alexander](https://wordpress.org/support/users/edaitpro/)
 * (@edaitpro)
 * [2 weeks, 6 days ago](https://wordpress.org/support/topic/installation-failed-93/#post-18911480)
 * A security plugin with a WAF firewall could cause this problem. Temporarily turn
   off the firewall and see if that works.
 *  Thread Starter [+ES](https://wordpress.org/support/users/evelynmsdesigngraphicscom/)
 * (@evelynmsdesigngraphicscom)
 * [2 weeks, 6 days ago](https://wordpress.org/support/topic/installation-failed-93/#post-18911483)
 * Oh! I will give that a try first. Thank you!
 *  Plugin Author [Ed Alexander](https://wordpress.org/support/users/edaitpro/)
 * (@edaitpro)
 * [2 weeks, 6 days ago](https://wordpress.org/support/topic/installation-failed-93/#post-18911497)
 * Corrupt browser cache can cause this problem too. Try clearing your Browser cache
   and plugin cache if you are using a caching plugin. If you are using Cloudflare
   then clear your Cloudflare cache.
 *  Thread Starter [+ES](https://wordpress.org/support/users/evelynmsdesigngraphicscom/)
 * (@evelynmsdesigngraphicscom)
 * [2 weeks, 6 days ago](https://wordpress.org/support/topic/installation-failed-93/#post-18911542)
 * Okay, thank you for all of the helpful hints. I will give it a go over the next
   few days and update here afterwards.
 *  Thread Starter [+ES](https://wordpress.org/support/users/evelynmsdesigngraphicscom/)
 * (@evelynmsdesigngraphicscom)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/installation-failed-93/#post-18915161)
 * Hi+
 * I cleared the cache and temporarily turned off the firewall then it was able 
   to install & activate. I turned the firewall back on and was able to still set
   up this plugin as needed.
 * Thank you very much for the guidance!
 *  Plugin Author [Ed Alexander](https://wordpress.org/support/users/edaitpro/)
 * (@edaitpro)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/installation-failed-93/#post-18915291)
 * Great!

Viewing 8 replies - 1 through 8 (of 8 total)

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 * 8 replies
 * 2 participants
 * Last reply from: [Ed Alexander](https://wordpress.org/support/users/edaitpro/)
 * Last activity: [2 weeks, 3 days ago](https://wordpress.org/support/topic/installation-failed-93/#post-18915291)
 * Status: resolved