Title: Installation failed
Last modified: July 28, 2021

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# Installation failed

 *  Resolved [gjinternational](https://wordpress.org/support/users/gjinternational/)
 * (@gjinternational)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-failed-78/)
 * I have tried to upload the Busicare Pro theme, and have followed the instructions
   on your website.
    I get a message:
 *     ```
       Installing theme from uploaded file: Spicepress.zip
       Unpacking the package…
       Installing the theme…
       The package could not be installed. The theme is missing the style.css stylesheet.
       Theme installation failed.
       ```
   
 * Can you sort this please

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [rishi911](https://wordpress.org/support/users/rishi911/)
 * (@rishi911)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-failed-78/#post-14713372)
 * Hi gjinternational
 * Thanks for contacting us!
 * Your query is regarding our premium theme.
    WordPress.org is not allowed to handle
   premium theme queries here. Kindly post your queries in our premium theme [support forum](https://support.spicethemes.com/index.php?p=/post/discussion/busicare-plus).
   We will resolve your query there.
 * Thanks
    Rishabh
 *  Thread Starter [gjinternational](https://wordpress.org/support/users/gjinternational/)
 * (@gjinternational)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-failed-78/#post-14718494)
 * Hi.
    I cannot log in to the support forum – even though I have purchased the 
   pro theme and have the log in for download. It says I am not a recognised member.
   Can you reset it please. Thanks, Gary
 *  Thread Starter [gjinternational](https://wordpress.org/support/users/gjinternational/)
 * (@gjinternational)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-failed-78/#post-14718646)
 * Thanks Rishabh,
 * I’ve just sent an email.
 * Best,
 * Gary
 *  [rishi911](https://wordpress.org/support/users/rishi911/)
 * (@rishi911)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-failed-78/#post-14718781)
 * Ok I will check.
 * Thanks
    Rishabh
 *  Thread Starter [gjinternational](https://wordpress.org/support/users/gjinternational/)
 * (@gjinternational)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-failed-78/#post-14726923)
 * With the developer’s help, I got this sorted.
    It was actually my fault as I 
   didn’t know this was to be installed as a plugin and not a theme. However they
   gave me all the support and now everything is excellent. Very happy !

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Installation failed’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/busicare/1.3.4.3/screenshot.png)
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 * 5 replies
 * 2 participants
 * Last reply from: [gjinternational](https://wordpress.org/support/users/gjinternational/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/installation-failed-78/#post-14726923)
 * Status: resolved