Title: Installation failed
Last modified: August 21, 2016

---

# Installation failed

 *  Resolved [vinay007](https://wordpress.org/support/users/vinay007/)
 * (@vinay007)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/installation-failed-12/)
 * I was about to install the plugin on my site when it said, “Installation Plugin
   install failed.
    Destination folder already exists. /home/heal…/public_html/wp-
   content/plugins/wptouch/
 * Please help. How can I reinstall the plugin?
 * Can I delete the folder from FTP site?
 * Thanks!
 * [http://wordpress.org/plugins/wptouch/](http://wordpress.org/plugins/wptouch/)

Viewing 1 replies (of 1 total)

 *  [BraveNewCode Inc.](https://wordpress.org/support/users/bravenewcode/)
 * (@bravenewcode)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/installation-failed-12/#post-4438216)
 * Do you see an entry for WPtouch in your WordPress Plugins admin page? If so, 
   you should be able to upgrade from there.
 * If it is not listed, then yes, you could delete the plugin folder (you may want
   to back it up first) and perform a new installation.

Viewing 1 replies (of 1 total)

The topic ‘Installation failed’ is closed to new replies.

 * ![](https://ps.w.org/wptouch/assets/icon-256x256.png?rev=1313960)
 * [WPtouch - Make your WordPress Website Mobile-Friendly](https://wordpress.org/plugins/wptouch/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wptouch/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wptouch/)
 * [Active Topics](https://wordpress.org/support/plugin/wptouch/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wptouch/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wptouch/reviews/)

## Tags

 * [installation](https://wordpress.org/support/topic-tag/installation/)

 * 1 reply
 * 2 participants
 * Last reply from: [BraveNewCode Inc.](https://wordpress.org/support/users/bravenewcode/)
 * Last activity: [12 years, 4 months ago](https://wordpress.org/support/topic/installation-failed-12/#post-4438216)
 * Status: resolved