Title: Installation fail (fatal error) Last modified: September 27, 2017 --- # Installation fail (fatal error) * Resolved [jtrollia](https://wordpress.org/support/users/malivuk/) * (@malivuk) * [8 years, 7 months ago](https://wordpress.org/support/topic/installation-fail-fatal-error/) * Hello, * It seems that the install is broken, I get the following error messages when I try to activate the plugin (was working fine previously): * ``` Warning: require_once(/var/www/rysehotel.com/htdocs/wp-content/plugins/stop-user-enumeration/freemius/includes/sdk/FreemiusWordPress.php): failed to open stream: No such file or directory in /var/www/rysehotel.com/htdocs/wp-content/plugins/stop-user-enumeration/freemius/includes/class-fs-api.php on line 87 ``` * and * ``` Fatal error: require_once(): Failed opening required '/var/www/rysehotel.com/htdocs/wp-content/plugins/stop-user-enumeration/freemius/includes/sdk/FreemiusWordPress.php' (include_path='.:/usr/share/php') in /var/www/rysehotel.com/htdocs/wp-content/plugins/stop-user-enumeration/freemius/includes/class-fs-api.php on line 87 ``` * [https://plugins.trac.wordpress.org/browser/stop-user-enumeration/trunk/freemius/includes/class-fs-api.php#L87](https://plugins.trac.wordpress.org/browser/stop-user-enumeration/trunk/freemius/includes/class-fs-api.php#L87) * [https://plugins.trac.wordpress.org/browser/stop-user-enumeration/trunk/freemius/includes/sdk?order=name](https://plugins.trac.wordpress.org/browser/stop-user-enumeration/trunk/freemius/includes/sdk?order=name) * It seems that `FreemiusWordPress.php` file does not exists after double checking the plugin folder on my server. I’m using Easy Engine if that might be related. * Thanks~ - This topic was modified 8 years, 7 months ago by [jtrollia](https://wordpress.org/support/users/malivuk/). - This topic was modified 8 years, 7 months ago by [jtrollia](https://wordpress.org/support/users/malivuk/). Viewing 14 replies - 1 through 14 (of 14 total) * [M.F. Jong](https://wordpress.org/support/users/mfjtf/) * (@mfjtf) * [8 years, 7 months ago](https://wordpress.org/support/topic/installation-fail-fatal-error/#post-9534186) * Yes it starts crashing my sites also since yesterday. Same eror. * Plugin Author [fullworks](https://wordpress.org/support/users/fullworks/) * (@fullworks) * [8 years, 7 months ago](https://wordpress.org/support/topic/installation-fail-fatal-error/#post-9534577) * Hi, * I have checked the WordPress repository ( version 1.3.11 ) and the missing file is actually on wordpress.org. I have also tested a new install without any issue just now. * It looks like your installs have a missing file. * Please – deactivate the plugin – delete the plugin – re add the plugin * This should reload it and hopefully all the files will be present. * Please let me know if this action works or not. * Thank you for bringing this to my attention, lets get it sorted for you two. * Alan - This reply was modified 8 years, 7 months ago by [fullworks](https://wordpress.org/support/users/fullworks/). - This reply was modified 8 years, 7 months ago by [fullworks](https://wordpress.org/support/users/fullworks/). * Thread Starter [jtrollia](https://wordpress.org/support/users/malivuk/) * (@malivuk) * [8 years, 7 months ago](https://wordpress.org/support/topic/installation-fail-fatal-error/#post-9534779) * Hello, * I just tried to re-install the plugin as per your suggestion. Sadly, it didn’t work for me, the file is still missing. * Do you mean you can see the file there: [https://plugins.trac.wordpress.org/browser/stop-user-enumeration/trunk/freemius/includes/sdk](https://plugins.trac.wordpress.org/browser/stop-user-enumeration/trunk/freemius/includes/sdk) * On my side, I can’t see it on wordpress.org neither and this is `1.3.11` 😮 * Thanks * [M.F. Jong](https://wordpress.org/support/users/mfjtf/) * (@mfjtf) * [8 years, 7 months ago](https://wordpress.org/support/topic/installation-fail-fatal-error/#post-9534802) * I deleted the plugin from the server (uninstall is obviously not possible anymore). Downloaded 1.3.11 and reuploaded. Activated the plugin and got this error * *** Warning: require_once(/home/xxx/private_html/wp-content/plugins/stop-user- enumeration/freemius/includes/sdk/FreemiusWordPress.php): failed to open stream: No such file or directory in /home/xxx/private_html/wp-content/plugins/stop-user- enumeration/freemius/includes/class-fs-api.php on line 87 * Fatal error: require_once(): Failed opening required ‘/home/xxx/private_html/ wp-content/plugins/stop-user-enumeration/freemius/includes/sdk/FreemiusWordPress. php’ (include_path=’.:/usr/local/php56/lib/php’) in /home/xxx/private_html/wp- content/plugins/stop-user-enumeration/freemius/includes/class-fs-api.php on line 87 *** * It cannot even be activated. - This reply was modified 8 years, 7 months ago by [M.F. Jong](https://wordpress.org/support/users/mfjtf/). * [M.F. Jong](https://wordpress.org/support/users/mfjtf/) * (@mfjtf) * [8 years, 7 months ago](https://wordpress.org/support/topic/installation-fail-fatal-error/#post-9534886) * Seem this is the missing file * `/stop-user-enumeration/freemius/includes/sdk/FreemiusWordPress.php` * Plugin Author [fullworks](https://wordpress.org/support/users/fullworks/) * (@fullworks) * [8 years, 7 months ago](https://wordpress.org/support/topic/installation-fail-fatal-error/#post-9534933) * I will push a new release. * Can I send you a zip file first. - This reply was modified 8 years, 7 months ago by [fullworks](https://wordpress.org/support/users/fullworks/). * Plugin Author [fullworks](https://wordpress.org/support/users/fullworks/) * (@fullworks) * [8 years, 7 months ago](https://wordpress.org/support/topic/installation-fail-fatal-error/#post-9534949) * can you email me via support @ fullworks.net so I can send you 1.3.12 to try * [M.F. Jong](https://wordpress.org/support/users/mfjtf/) * (@mfjtf) * [8 years, 7 months ago](https://wordpress.org/support/topic/installation-fail-fatal-error/#post-9534977) * Email sent. * Plugin Author [fullworks](https://wordpress.org/support/users/fullworks/) * (@fullworks) * [8 years, 7 months ago](https://wordpress.org/support/topic/installation-fail-fatal-error/#post-9535001) * OK I think I can see an issue with the way it is being loaded to WordPress.org wait a while. Will fix it asap. * [M.F. Jong](https://wordpress.org/support/users/mfjtf/) * (@mfjtf) * [8 years, 7 months ago](https://wordpress.org/support/topic/installation-fail-fatal-error/#post-9535039) * Unfortunately the same error in 1.3.12 * `Warning: require_once(.../wp-content/plugins/stop-user-enumeration/freemius/ includes/sdk/FreemiusWordPress.php): failed to open stream: No such file or ...` * Plugin Author [fullworks](https://wordpress.org/support/users/fullworks/) * (@fullworks) * [8 years, 7 months ago](https://wordpress.org/support/topic/installation-fail-fatal-error/#post-9535064) * Are you sure [@mfjtf](https://wordpress.org/support/users/mfjtf/) ? – I have just checked and rechecked – and installed / upgraded on several sites without issue? * And installed directly several times … * Is it possible I can come into your server to see what is happening? * [M.F. Jong](https://wordpress.org/support/users/mfjtf/) * (@mfjtf) * [8 years, 7 months ago](https://wordpress.org/support/topic/installation-fail-fatal-error/#post-9536027) * The problem is now solved with this update. We had a lot of crashed sites because of this issue and started to delete this plugin. Partly our fault for not checking this better ourselves. * Plugin Author [fullworks](https://wordpress.org/support/users/fullworks/) * (@fullworks) * [8 years, 7 months ago](https://wordpress.org/support/topic/installation-fail-fatal-error/#post-9536518) * Thanks for bring it to my attention. * Thread Starter [jtrollia](https://wordpress.org/support/users/malivuk/) * (@malivuk) * [8 years, 7 months ago](https://wordpress.org/support/topic/installation-fail-fatal-error/#post-9537501) * I confirm it’s fixed on my side. * Thanks ✌️ ~ Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Installation fail (fatal error)’ is closed to new replies. * ![](https://ps.w.org/stop-user-enumeration/assets/icon-256x256.png?rev=1677689) * [Stop User Enumeration](https://wordpress.org/plugins/stop-user-enumeration/) * [Frequently Asked Questions](https://wordpress.org/plugins/stop-user-enumeration/#faq) * [Support Threads](https://wordpress.org/support/plugin/stop-user-enumeration/) * [Active Topics](https://wordpress.org/support/plugin/stop-user-enumeration/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/stop-user-enumeration/unresolved/) * [Reviews](https://wordpress.org/support/plugin/stop-user-enumeration/reviews/) * 14 replies * 3 participants * Last reply from: [jtrollia](https://wordpress.org/support/users/malivuk/) * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/installation-fail-fatal-error/#post-9537501) * Status: resolved