Title: Installation error
Last modified: April 12, 2023

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# Installation error

 *  Resolved [Zetaworks](https://wordpress.org/support/users/zetaworks/)
 * (@zetaworks)
 * [3 years ago](https://wordpress.org/support/topic/installation-error-166/)
 * Good morning,
 * I have a problem when installing the plugin.
 * I get this error:
   “Installation failed: Unable to copy file. google-site-kit/
   third-party/google/apiclient-services/autoload.php”
 * I also tried installing from incognito mode but nothing.
 * Thanks for the support

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [3 years ago](https://wordpress.org/support/topic/installation-error-166/#post-16647619)
 * Thanks for getting in touch [@zetaworks](https://wordpress.org/support/users/zetaworks/),
 * Based on your comments it sounds like there may be something at host level or
   with your previous installation resulting in you not being able to install or
   update Site Kit.
 * If you have access to your site via FTP or by your hosting control panels file
   manager, can you try to manually remove the Site Kit directory, located at _wp-
   content/plugins/google-site-kit_ on a typical WordPress install?
 * Once you remove the directory you can attempt to install or update the plugin
   once more. Let me know if you need any assistance with this. Please take caution
   that you only remove the Site Kit plugin directory, and no other files. Your 
   hosting provider may be able to assist with this if uncertain,
 *  Thread Starter [Zetaworks](https://wordpress.org/support/users/zetaworks/)
 * (@zetaworks)
 * [3 years ago](https://wordpress.org/support/topic/installation-error-166/#post-16647652)
 * Dear James
 * I checked my FTP but inside the “Plugins” folder I have no folder related to 
   a previous installation, called “google-site-kit”.
 * Would a manual installation of the plugin from FTP be better?
 * Thanks for the support
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [3 years ago](https://wordpress.org/support/topic/installation-error-166/#post-16647679)
 * Sorry to hear that [@zetaworks](https://wordpress.org/support/users/zetaworks/).
   In that case, can you share the following:
    1. Your[ Site Health information](https://i.imgur.com/Rtkmsba.png). You can[ use this form](https://docs.google.com/forms/d/1lhjns2K7c0Ny7ME4gxTcsnYtNUtcMr8BvFpPQi23Y1E/)
       to share privately if preferred.  
    2. Have you previously at any stage installed Site Kit on this site?
    3. Do you see any warnings or errors when checking yourSite Health status ([_Tools > Site Health > Status_](https://i.imgur.com/wSRWwon.png)),
       which differs from your Site Health information requested above? Such errors
       may include REST endpoint references.
 * > Would a manual installation of the plugin from FTP be better?
 * Great suggestion! Before placing an unzipped version of Site Kit directly via
   FTP, have you tried installing by uploading the zip file, testing both the current
   version (1.98.0) and maybe version 1.96.0, which you can access from [here](https://wordpress.org/plugins/google-site-kit/advanced/),
   see below.
 * ![](https://i0.wp.com/i.imgur.com/I0U9yqP.png?ssl=1)
 * Let me know if you have any questions with the above.
 *  Thread Starter [Zetaworks](https://wordpress.org/support/users/zetaworks/)
 * (@zetaworks)
 * [3 years ago](https://wordpress.org/support/topic/installation-error-166/#post-16647731)
 * Dear James
 * I solved by installing the plugin from FPT.
   The previous errors I think were 
   due to the PHP configuration of the server.
 * Thank you very much for the quick and perfect support
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [3 years ago](https://wordpress.org/support/topic/installation-error-166/#post-16648004)
 * Glad to hear that [@zetaworks](https://wordpress.org/support/users/zetaworks/).
   If you have any further Site Kit queries or run into any errors, be sure to reach
   out. Best of luck.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Installation error’ is closed to new replies.

 * ![](https://ps.w.org/google-site-kit/assets/icon-256x256.png?rev=3141863)
 * [Site Kit by Google - Analytics, Search Console, AdSense, Speed](https://wordpress.org/plugins/google-site-kit/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-site-kit/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-site-kit/)
 * [Active Topics](https://wordpress.org/support/plugin/google-site-kit/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-site-kit/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-site-kit/reviews/)

## Tags

 * [installation](https://wordpress.org/support/topic-tag/installation/)

 * 5 replies
 * 2 participants
 * Last reply from: [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/installation-error-166/#post-16648004)
 * Status: resolved