Title: Installation Error Last modified: August 15, 2017 --- # Installation Error * Resolved [ilevi](https://wordpress.org/support/users/ilevi/) * (@ilevi) * [8 years, 9 months ago](https://wordpress.org/support/topic/installation-error-118/) * I installed, activated the plugin and the installation test debug info follows below. I also created the 2 missing folders but still the installation test wasn’t successful. Please advise. * WordPress version: 4.8.1 BackWPup version: 3.4.1 PHP version: 5.4.45 (64bit) MySQL version: 5.6.35-cll-lve cURL version: 7.38.0 cURL SSL version: OpenSSL/ 1.0.1e WP-Cron url: [http://badeventer.com/wp-cron.php](http://badeventer.com/wp-cron.php) Server self connect: Response Test O.K. Document root: /home/ilevi10/public_html/ badeventer.com Temp folder: Temp folder /home/ilevi10/public_html/badeventer. com/wp-content/uploads/backwpup-e9da5f/ doesn’t exist. Log folder: Log folder/ home/ilevi10/public_html/badeventer.com/wp-content/uploads/backwpup-e9da5f-logs/ does not exist. Server: Apache/2.4.25 Operating System: Linux PHP SAPI: cgi-fcgi Current PHP user: ilevi10 Maximum execution time: 300 seconds Alternative WP Cron: Off Disabled WP Cron: Off CHMOD Dir: 493 Server Time: 1:7 Blog Time: 20: 07 Blog Timezone: Blog Time offset: -5 hours Blog language: en-US MySQL Client encoding: utf8 PHP Memory limit: 256M WP memory limit: 40M WP maximum memory limit: 256M Memory in use: 40.50 MB Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend Guard Loader, apc, bcmath, bz2, calendar, cgi- fcgi, ctype, curl, date, dom, ereg, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, ionCube Loader, json, libxml, mbstring, mcrypt, mysql, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, soap, sockets, sqlite3, standard, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, zip, zlib * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finstallation-error-118%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [8 years, 9 months ago](https://wordpress.org/support/topic/installation-error-118/#post-9410162) * Hi [@ilevi](https://wordpress.org/support/users/ilevi/) Sorry, i did not understand your question, could you please send us your screenshot about what error happened? * [happyAnt](https://wordpress.org/support/users/duongcuong96/) * (@duongcuong96) * [8 years, 8 months ago](https://wordpress.org/support/topic/installation-error-118/#post-9427524) * Hi [@ilevi](https://wordpress.org/support/users/ilevi/), * since we haven’t heard back from you, I’m going to mark it as resolved. If you’re still having problems, feel free to let us know ;), Cuong * Thread Starter [ilevi](https://wordpress.org/support/users/ilevi/) * (@ilevi) * [8 years, 8 months ago](https://wordpress.org/support/topic/installation-error-118/#post-9428364) * Hi, Please review the the debug info in my original email and let me know if a backup will work. * Thanks * Plugin Contributor [Brandon Olivares](https://wordpress.org/support/users/cocreation/) * (@cocreation) * [8 years, 8 months ago](https://wordpress.org/support/topic/installation-error-118/#post-9448402) * Hi [@ilevi](https://wordpress.org/support/users/ilevi/), I’m not seeing any issue with your debug info. Are you experiencing an error? * Thread Starter [ilevi](https://wordpress.org/support/users/ilevi/) * (@ilevi) * [8 years, 8 months ago](https://wordpress.org/support/topic/installation-error-118/#post-9448471) * Hi Brandon, * The debug info indicates that backup and log folders do not exist but when i check they do exist. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Installation Error’ is closed to new replies. * ![](https://ps.w.org/backwpup/assets/icon-256x256.png?rev=3236141) * [BackWPup – WordPress Backup & Restore Plugin](https://wordpress.org/plugins/backwpup/) * [Support Threads](https://wordpress.org/support/plugin/backwpup/) * [Active Topics](https://wordpress.org/support/plugin/backwpup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backwpup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backwpup/reviews/) * 5 replies * 3 participants * Last reply from: [ilevi](https://wordpress.org/support/users/ilevi/) * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/installation-error-118/#post-9448471) * Status: resolved